Enterprise Solutions Engineer, Channel

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Take ownership of the entire pre-sales technical experience for Enterprise Partners, Channel, MSPs, and customers.

• Conduct product demonstrations, architecture design, and key customer interactions to ensure successful deals.

• Represent NinjaOne at industry events, conferences, and customer forums focused on enterprise engagement.

• Assist in the review and alignment of technical content within RFPs and RFIs.

• Collaborate with Training and Customer Success teams to enhance time-to-value and promote long-term adoption.

• Gather customer feedback, identify feature gaps, and help shape the product roadmap.

• Develop and maintain reusable technical resources, such as lab environments, demo flows, battlecards, and scripts.

• Work closely with Account Executives and Sales Leadership to ensure technical value aligns with business objectives.

• Contribute to the development of the Enterprise Solutions Engineer function through playbooks, processes, and cross-functional collaboration.

• Travel around 50% of the time for strategic customer meetings, industry events, and team collaboration.

⛳️ Requirements

• Must be based in the USA and residing in California, Colorado, Oregon, or Washington.

• Availability for approximately 50% travel.

• Proficient in Windows environments, including registry, services, and performance troubleshooting.

• Familiar with Linux/macOS systems and basic command-line troubleshooting.

• Strong grasp of networking concepts, such as DNS, VPNs, firewalls, and endpoint protections.

• Hands-on experience with ITSM platforms and endpoint lifecycle management.

• Scripting experience in PowerShell, JavaScript, and/or VBScript is highly preferred.

• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.

• Experience with Salesforce, Jira, Highspot, or equivalent systems is required.

• Minimum of 5 years in pre-sales engineering, solutions architecture, or technical consulting for enterprise B2B SaaS customers.

• Extensive knowledge of enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms.

• Background in technical roles such as TAM, support, or systems engineering.

• Excellent communication skills and executive presence, with the ability to tailor messaging for admins, architects, and senior business stakeholders.

• Understanding of how IT teams assess, implement, and scale solutions.

• High emotional intelligence, technical credibility, and a customer-first mindset.

• Ability to thrive in ambiguous situations and scale people, processes, and tools.

• Bachelor’s degree preferred but not mandatory.

• Technical certifications such as CISSP, Security+, or cloud architecture are advantageous.

• Not eligible for Visa sponsorship.

🏝️ Benefits

• Full-time employment with flexible remote working options.

• Medical insurance coverage.

• Dental insurance provided.

• Vision insurance included.

• 401(k) retirement plan.

• Life insurance coverage.

• Unlimited PTO for work-life balance.

• Opportunities for professional growth and career advancement.