Enterprise Solution Account Manager

This is a fully remote position, open to applicants in New Jersey, +4 more states.

📋 Description

• Assist customers through the onboarding and implementation process by collaborating with delivery teams.

• Foster adoption, ensure overall health, facilitate value realization, and prepare for renewals, acting as the main point of contact.

• Establish trust and cultivate strong, multi-faceted relationships with both business and technical stakeholders to deliver shared value.

• Possess a strong understanding of key product use cases and anticipated outcomes to guide customers in adopting best practices.

• Proactively keep an accurate rolling forecast of attrition for the next four quarters and diligently manage customer health.

• Engage actively with customers to assess the ROI generated from Adobe solutions (Productivity and Business Value).

• Recognize opportunities for expansion by analyzing product usage insights, evolving customer needs, and aligning cross-sell initiatives.

⛳️ Requirements

• At least 5 years of previous experience in customer success, account management, or sales within a high-tech (SaaS) environment.

• In-depth knowledge of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or comparable solutions.

• Proven experience in developing strategies for assigned accounts to maximize the use of technology solutions.

• Experience in managing projects from inception to completion and utilizing internal resources effectively to achieve goals.

• Capability to build trusted relationships with executive sponsors and end users.

• Experience in managing a complete sales cycle.

• Excellent written and verbal communication skills.

• Bachelor’s degree or equivalent practical experience.

🏝️ Benefits

• Comprehensive benefits programs

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work arrangements

• Professional development opportunities

• Bonuses