Enterprise Services Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a technical authority on the Cyera Platform

• Facilitate customer engagement through onboarding, training, and enablement initiatives

• Comprehend customer needs, challenges, and business objectives

• Develop and present tailored solutions and use cases using a consultative methodology

• Identify and address barriers to customer success in collaboration with internal teams

• Generate and manage tickets as necessary

• Advocate for customer interests by shaping Cyera’s roadmap and product development

• Equip partners with tools, resources, and guidance to ensure effective professional services delivery

• Create and sustain a repository of services, methodologies, and best practices

• Assist in partner interactions to guarantee high-quality service delivery

• Collaborate with Customer Success, Sales, and Product teams

• Standardize and enhance onboarding processes to ensure scalability and customer satisfaction

• Cultivate trusted relationships with key stakeholders at strategic customer accounts

• Align service delivery with product innovation and customer requirements in conjunction with Product Management, R&D, and the Office of the CTO

• Provide field insights to enhance product usability, supportability, and functionality

• Support the transition from pre-sales to post-sales

• Document and disseminate best practices both internally and externally

• Mentor team members and promote professional development

• Participate in the recruitment and onboarding of new team members

• Encourage a positive, collaborative, and high-performance team culture

• Travel 25–75% annually to interact directly with clients

⛳️ Requirements

• BA/BS in Computer Science or equivalent experience is required

• 3+ years of practical experience with data and cloud technologies

• Proficient in SQL

• Skilled in scripting languages, such as Python or similar

• Practical experience with cloud environments

• Familiarity with databases, cloud infrastructure, and basic administration

• Understanding of cloud networking, data and compute resources, IAM, and permissions

• Experience with programming or scripting languages

• Knowledge of APIs and web services

• Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management, with hands-on experience preferred

• Previous experience in a software company in a technical customer-facing role is crucial

• Prior experience collaborating with Development teams

• Proven history of managing customer relationships, including onboarding, renewal, and expansion

• Ability to decompose problems into manageable, structured components and effectively communicate the problem statement and action plan

• Self-motivated individual capable of thriving in a dynamic, fast-paced, deadline-driven startup environment

• Results-oriented approach with experience in driving revenue growth, customer satisfaction, feature adoption, and customer retention

• Self-driven, proactive, and innovative team contributor

• Excellent interpersonal and customer relationship skills

• Capability to work independently on complex challenges and tasks with limited documentation

🏝️ Benefits

• Competitive salary

• Unlimited PTO

• Paid holidays and sick leave

• Health, vision, and dental insurance

• Life insurance, as well as short and long-term disability coverage

• Potential merit increases based on individual or company performance, tenure, and other discretionary factors