Enterprise Service Desk Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver first and second-level support for Microsoft 365, Active Directory, Intune, and Azure.

• Diagnose and resolve issues pertaining to Windows Servers, DNS, DHCP, and TCP/IP.

• Assist with client onboarding and offboarding processes, including managing user accounts and permissions.

• Oversee system monitoring, perform patching, and conduct preventative maintenance.

• Accurately document incidents, requests, resolutions, and technical procedures.

• Refer complex problems to senior engineers or specialized teams as necessary.

• Aid in the rollout of security initiatives, including multi-factor authentication and endpoint protection.

• Maintain professional, client-facing communication to ensure a positive experience for end-users.

• Participate in projects, migrations, and enhancements to systems as needed.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline (preferred).

• At least 3 years of experience in IT (2 years acceptable with strong certifications).

• Technical expertise in: Microsoft 365, Active Directory, Intune, Azure, and networking fundamentals (DNS, DHCP, TCP/IP).

• Required Microsoft certifications: MS-900, AZ-900, AZ-104.

• Excellent client-facing communication skills with the capability to clarify technical issues to non-technical users.

• Previous experience in MSP or enterprise settings is highly preferred.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options