Enterprise Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the entire expansion process: generate pipeline → close deals → expand → renew within current enterprise accounts.

• Actively identify new opportunities across various business units, teams, and regions.

• Develop and implement strategic account plans based on organizational mapping, whitespace analysis, and defined growth hypotheses.

• Collaborate with marketing, design, product, and executive stakeholders to enhance deal size and account engagement.

• Be accountable for commercial outcomes of assigned accounts, focusing on expansion, retention, risk management, and forecasting.

• Work closely with Customer Success to synchronize expansion efforts with renewal strategies and long-term account development.

• Lead consultative, value-oriented sales processes linked to measurable business results.

• Conduct engaging demos, pilots, and proofs of concept that validate new applications and expedite adoption.

• Navigate intricate enterprise procurement, legal, and stakeholder landscapes.

• Maintain rigorous pipeline management and provide precise forecasts.

• Represent the voice of the customer—offering insights back to Product and Go-To-Market teams, particularly as we enhance our AI offerings.

⛳️ Requirements

• 3–7+ years of experience in quota-carrying SaaS sales, particularly in enterprise environments.

• Demonstrated success in generating expansion revenue (upsell/cross-sell) within existing accounts.

• Proficient in managing account retention and minimizing churn risk in a subscription or SaaS context.

• Experience in navigating complex, multi-stakeholder agreements and fostering relationships across an organization.

• Capability to identify and cultivate new opportunities within accounts through structured account planning and organizational mapping.

• Strong execution of consultative sales processes, including engaging with executive stakeholders.

• Familiarity with CRM platforms such as Salesforce or HubSpot.

• Preference for candidates with experience in selling marketing, creative, or related technologies.

• Proficient in using AI tools to enhance prospecting, personalization, and operational efficiency.

• A strong sense of ownership with the ability to work independently.

🏝️ Benefits

• Global remote-first organization.

• Stock options.

• Premium health insurance.

• 401K matching.

• Paid parental leave after one year of employment: 16 weeks for primary caregivers, 4 weeks for secondary caregivers.

• Flexible vacation days.

• Paid sick days.

• Stipend for your home office setup.

• Excellent equipment (Macbook Air, external monitor, etc.).

• Stipend for experiences that allow Cerosians to collaborate, educate, and build social connections.

• Unlimited access to co-working spaces worldwide.