Enterprise Customer Success Manager – US & Canada

This is a fully remote position, open to applicants in Poland.

📋 Description

• Cultivate and enhance long-lasting relationships with key customers within the Corporate & Enterprise segment.

• Serve as a trusted consultant for designated accounts, engaging with them at various levels, including C-suite executives.

• Oversee and evaluate delivery processes in implementation projects for Corporate & Enterprise clients, proactively identifying potential issues to avert delivery and launch challenges.

• Assist customers in achieving their goals through product consulting, value realization, and ensuring a high return on investment (ROI).

• Expand the customer portfolio by maintaining zero churn and actively pursuing cross-selling and upselling opportunities.

⛳️ Requirements

• Over 5 years of experience working with global Enterprise or Corporate segment clients;

• Proficient in English — both spoken and written, with strong executive-level communication skills.

• Familiarity with CRM / ERP / Core systems / LC/NC solutions / and other corporate software;

• Experience managing or overseeing software implementation projects or customizing corporate software;

• Strong customer-centric communication and presentation abilities.

• Commercial insight, including negotiation and renewal management skills.

• Exceptional time management and efficiency capabilities.

🏝️ Benefits

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.

• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.

• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.

• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.

• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.