Enterprise Customer Success Manager, Japanese Speaker

This is a fully remote position, open to applicants in Asia.

📋 Description

• Facilitate the onboarding process for new customers by introducing them to Canonical products and support systems.

• Oversee intricate projects involving developers, IT managers, and decision-makers across various sectors.

• Work in collaboration with Sales, Field Engineering, and Support teams to formulate and implement customer engagement strategies.

• Manage a regional customer portfolio, identifying potential growth areas or renewal challenges in conjunction with the Sales team.

• Conduct organized weekly reviews of customer and business operations alongside cross-functional teams.

• Recognize and prioritize obstacles, driving their resolution through collaboration with product and engineering teams.

• Serve as an internal advocate for customers, influencing product roadmaps, website content, documentation, processes, and personnel.

• Assist customers by responding to reactive ticket requests.

• Develop campaigns aimed at multiple customers through various digital touchpoints and activities.

⛳️ Requirements

• Native proficiency in Japanese is required, along with a strong command of English, both of which are mandatory.

• A minimum of 5 years of professional experience with a solid foundation in IT.

• Familiarity with projects related to at least one of the following areas: Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.

• Exceptional presentation skills, capable of guiding discussions on complex software topics.

• Experience in building and enhancing internal processes while ensuring timely delivery of customer-related projects.

• A collaborative team player, able to interact with all departments and levels, both internally and externally.

• Understanding of agile methodologies.

• Experience with Salesforce, Jira, and other CRMs.

🏝️ Benefits

• Performance-driven annual bonus.

• Flexible work environment with in-person team sprints held twice a year.

• Personal learning and development budget of USD 2,000 annually.

• Annual review of compensation.

• Recognition rewards.

• Annual holiday leave.

• Maternity and paternity leave.

• Employee Assistance Programme.

• Opportunities for travel to meet colleagues from your team and others.

• Priority Pass for travel and travel upgrades for long-haul company events.