Enterprise Customer Success Manager – II

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate customers in enhancing the safety, efficiency, and sustainability of their operations utilizing Samsara’s IoT platform.

• Create collaborative success plans that detail customer goals, performance metrics, and project timelines.

• Eliminate obstacles to realizing customer business value.

• Coordinate executive business reviews with customer decision-makers and senior leadership.

• Organize customer workshops to gain insights into operations and suggest workflow improvements.

• Acquire in-depth knowledge of Samsara’s platform features and communicate them to businesses across various industries.

• Collaborate with Product, Support, Finance, and other cross-functional teams to advance customer requests.

• Provide mentorship to the broader Customer Success teams.

• Advocate for and instill Samsara’s cultural values.

⛳️ Requirements

• Over 6 years of professional experience, primarily in a senior Customer Success, account management, or strategic consulting capacity.

• Experience in supporting Enterprise SaaS and/or Fortune 500 companies.

• Excellent priority management skills coupled with high emotional intelligence.

• Background in supporting or engaging with technical products.

• Solutions-focused with strong problem-solving abilities.

• Demonstrated success in building trust, effective communication, and driving change with executives, Product and Engineering leadership, and software users.

• Proactive and capable of thriving in a fast-paced, dynamic environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from an accredited 4-year institution.

• Customer travel anticipated at 25–40%.

• Experience in delivering and supporting large-scale business solutions for Fortune 500 companies (preferred).

• Capacity to excel in an unstructured, fast-paced, and evolving environment (preferred).

🏝️ Benefits

• Performance-based bonus/variable compensation.

• Equity opportunities for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development allowance.

• Comprehensive health insurance options.

• Parental leave policies.

• Competitive total compensation packages.

• Access to office spaces for those who prefer in-person work.