Enterprise Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Develop success plans focused on measurable operational results

• Foster robust executive and operational relationships

• Promote adoption and facilitate evidence-driven business reviews

• Highlight customer value effectively

• Detect renewal risks early and orchestrate recovery efforts with Forward Deployment, Product, Engineering, and the founders

• Seek expansion opportunities based on customer needs and proven value

• Transform successful strategies into reusable account playbooks

• Translate customer feedback into product enhancements

• Collaborate with Forward Deployment on implementation and with the founders during commercial negotiations

⛳️ Requirements

• Experience in enterprise customer success, technical account management, or consulting, with evidence of enhanced adoption, retention, or expansion

• Technical proficiency with APIs, integrations, and enterprise workflows

• Exceptional executive communication skills, commercial acumen, and reliable follow-through

• Capability to establish the initial effective process while maintaining close customer engagement

🏝️ Benefits

• 0.05%–0.1% equity

• Performance-based commission structure designed to heavily reward outcomes

• Option for remote work

• Visa sponsorship is not available