Enterprise Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Manage the complete post-sales experience from start to finish.

• Ensure that customers launch swiftly, meet measurable KPIs, and achieve ROI from Bland AI agents.

• Identify potential blockers before they escalate into issues.

• Guide customers towards high-value use cases.

• Transform deployments into quantifiable business successes.

• Collaborate with deployed engineers to resolve issues and expedite solutions.

• Educate clients on best practices, new functionalities, and optimization techniques.

• Discover new use cases and opportunities for expansion.

• Convert customer feedback into actionable growth strategies.

• Interact with both executive and technical stakeholders.

• Distill complex AI behaviors into straightforward recommendations that promote adoption and favorable outcomes.

• Assist customers in achieving measurable business results with Bland AI phone agents.

⛳️ Requirements

• Over 5 years of experience in technical customer-facing positions such as TAM, CSM, or Deployment Strategist.

• Proven track record in overseeing post-sales success and enterprise customer results.

• Proficiency in reading and writing REST/JSON.

• Capability to interpret logs effectively.

• Experience in querying data using SQL.

• Knowledge of integrating production systems.

• Experience in escalation and incident management.

• Ability to resolve intricate issues and support senior stakeholders in high-pressure scenarios.

• Skill in simplifying technical concepts for executives while also delving deeper with practitioners.

• Proven ability to build trust, manage competing priorities, and lead customers towards best practices.

• Familiarity with structured customer engagement methods such as MBRs/QBRs.

• Established experience in cross-functional collaboration with Sales and Engineering teams.

• Capacity to excel in a fast-paced, high-responsibility environment.

🏝️ Benefits

• Significant equity opportunities.

• Comprehensive benefits package.

• Beautiful office located in Levi's Plaza, San Francisco.