Enterprise Customer Success Engineer – Portuguese or Spanish Speaker

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Collaborate closely with JetBrains Account Executives.

• Assist customers in utilizing JetBrains products and services to reach their desired business objectives, including whiteboarding, architectural support, and addressing both technical and cultural adoption challenges.

• Oversee technical relationships for a portfolio of accounts and work alongside account teams on strategic initiatives.

• Represent customer interests within JetBrains, liaising with Support, Product Engineering, and other departments.

• Suggest product improvements based on customer insights and experiences.

• Support product teams in presenting and assessing new product concepts with customers.

• Serve as a reliable technical advisor, keeping abreast of developments in JetBrains and the broader technology landscape.

• Collaborate with Sales to promote account growth through both short-term and long-term strategies.

⛳️ Requirements

• Demonstrated experience in technical consulting, customer success in technical roles, or similar customer-facing positions.

• In-depth experience in software development, QA, IT, DevOps, ML, or a related field within IT.

• Practical knowledge of AI/LLMs in the context of software development.

• Excellent verbal and written communication skills in English and the local office language.

• Outstanding presentation skills for showcasing JetBrains products.

• Capability to identify and resolve technical and business challenges associated with software development tools.

• Proficient in conveying technical concepts to customers from various technical backgrounds.

• Comfortable working in a fast-paced and dynamic environment.

• Experience in or with large software development teams.

• Team-oriented mindset with a willingness to take initiative.

• Self-motivated and resourceful.

• Willingness to travel approximately 25% of the time.

• Proficiency in English, along with fluency in Portuguese and/or Spanish.

🏝️ Benefits

• Competitive base salary ranging from $120,000 to $180,000 USD annually.

• Potential eligibility for additional compensation, including annual bonuses, commissions, or other incentive programs.

• A welcoming and inclusive workplace culture.