Enterprise Core Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in enhancing the safety, efficiency, and sustainability of their operations utilizing Samsara’s IoT platform.

• Oversee the deployment of Samsara technology for large-scale clients to ensure rapid realization of value.

• Develop launch strategies and roadmaps to foster increased product utilization.

• Monitor implementation progress, engagement levels, product adoption, and overall account health.

• Conduct training sessions and showcase Samsara’s technology to both executives and everyday users.

• Address customer challenges across various use cases.

• Manage multiple customer interactions concurrently.

• Collaborate effectively with cross-functional teams including Sales, Support, Sales Engineering, Product, Customer Success, and Support.

• Act as a mentor for the broader Customer Success and Support teams.

• Gain a thorough understanding of Samsara’s platform capabilities and communicate them to customers.

• Advocate for and integrate Samsara’s cultural principles.

⛳️ Requirements

• A minimum of 6 years of experience in a senior Customer Success, account management, or strategic consulting position.

• Preference for candidates with Enterprise SaaS experience.

• Strong skills in priority management and high emotional intelligence.

• Background in supporting or working with technical products.

• Solutions-focused with exceptional problem-solving abilities.

• Outstanding consultative skills and experience with comprehensive system implementations.

• Demonstrated ability to build trust and communicate effectively with executives, Product and Engineering leaders, and software users.

• Initiative and capability to succeed in a dynamic, fast-paced environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from a recognized four-year institution.

• Ideal candidates will have experience supporting large-scale business solutions within Fortune 500 companies.

• Willingness to travel to customer locations up to 10% of the time, including overnight stays.

• Legal eligibility to work at Samsara and in the designated work location.

🏝️ Benefits

• Performance-based bonus/variable compensation.

• Equity opportunities for qualified positions.

• Flexible, employee-driven remote work model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave policies.

• Flexible working arrangements.

• Commitment to equal opportunity employment.

• Reasonable accommodations throughout the recruitment process.