Enterprise Architect – Digital Experience

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead the long-term vision for broker and customer digital experiences, including transition states.

• Foster a cohesive enterprise experience architecture across both Retail and Specialty Distribution.

• Create unrestricted roadmaps and transform them into feasible, fundable strategies.

• Assess new CX technologies and propose pathways for their implementation.

• Establish enterprise architecture guidelines and standards for Salesforce, Adobe, CRM, and content/experience platforms.

• Identify linkages between tools designed for brokers and experiences crafted for customers.

• Advise platform and delivery teams regarding architectural alignment, integration, and scalability.

• Participate in program planning and conduct solution evaluations.

• Mentor solution architects and front-end/UX engineers.

• Mediate compromises regarding experience quality, platform limitations, and project timelines.

• Advocate for CX, personalization, and the integration of AI-enhanced broker tools.

• Sponsor proof of concepts (POCs) and pilot projects, evaluating suggested experience tools.

• Develop architectural principles, standards, pattern libraries, reference architectures, and Architecture Decision Records (ADRs).

• Encourage API-first, headless, and contemporary integration methodologies.

• Implement governance and integrate security and privacy considerations from the design phase.

• Monitor and manage technical debt.

• Provide strategic advice to executives on digital experience initiatives.

• Facilitate architecture review committees.

• Guide and mentor solution architects and front-end/UX engineers, promoting the adoption of standards.

⛳️ Requirements

• A bachelor's degree in computer science, HCI, Information Systems, or a similar field.

• Over 10 years of experience in IT, primarily focused on digital experience, CX, CRM, or front-end-adjacent architecture.

• At least 5 years of leadership experience in Enterprise, Solutions, or Digital/CX Architecture.

• Proficient understanding of Salesforce and Adobe experience platforms at an architectural level.

• In-depth knowledge of front-end architecture, design systems, and UX/CX patterns.

• Proven experience in defining target-state and transition-state architecture while reconciling roadmaps with delivery limitations.

• Experience in constructing unified architecture across varying business models or market strategies.

• A history of advocating for and implementing emerging CX/experience technologies.

• Excellent communication skills tailored for executive interactions.

🏝️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.

• Financial Benefits: Employee Stock Purchase Plan (ESPP), 401k, Student Loan Assistance, Tuition Reimbursement.

• Mental Health & Wellness: Complimentary Mental Health Services & Enhanced Advocacy Services.

• Paid Time Off.

• Holiday Leave.

• Discounts from Preferred Partners.