Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and develop a portfolio of enterprise accounts within the realms of infrastructure, cloud, and managed services.

• Engage with customers on a regular and proactive basis to comprehend their evolving requirements and discover growth possibilities.

• Recognize and promote upsell, cross-sell, and service expansion prospects within current accounts.

• Take charge of the renewal strategy and its implementation, ensuring both retention and long-term stability of accounts.

• Collaborate with internal teams to ensure solutions are aligned with customer needs and priorities.

• Assess account health, usage patterns, and risk indicators to proactively mitigate churn and contraction.

• Keep accurate forecasting and visibility into the pipeline for expansion opportunities.

⛳️ Requirements

• Proven experience in account management within infrastructure, cloud, or managed services sectors.

• Strong grasp of recurring revenue models.

• Demonstrated success in driving expansion within existing customer bases.

• Capability to engage in technical discussions and effectively position solutions.

🏝️ Benefits

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it.

• Medical, Dental & Vision – comprehensive coverage with HSA/HRA options.

• 401(k) with 4% match – we invest alongside you.

• Parental Leave – paid time for the moments that matter most.

• Life & Disability Insurance – built-in peace of mind.

• Wellness Support – resources for your mental and physical health.

• Free Colocation & Cloud Access – build and experiment in real environments.

• Work From Anywhere – remote-friendly by design.

• A low-ego, get-it-done culture – come as you are, do great work.