Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and enhance assigned customer accounts by fostering strong relationships and utilizing consultative selling techniques.

• Act as the main point of contact for customers, ensuring a high level of customer satisfaction.

• Recognize opportunities for upselling and cross-selling.

• Sustain client relationships by understanding their needs and offering customized solutions that align with business goals.

• Oversee account performance, proactively address issues, and pinpoint growth opportunities.

• Maintain regular communication with customers to encourage contract renewals.

• Accurately document issues, solutions, and growth prospects.

• Keep track of industry trends, competitor activities, and market conditions, providing insights to shape team strategy.

• Collaborate with various teams to ensure alignment and promote customer success.

• Perform additional tasks as necessary to meet business objectives.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• More than 5 years of relevant experience in Account Management.

• Thorough understanding of logistics industry principles and terminology.

• Comprehend and comply with OnTrac’s Acceptable Use policy and security guidelines.

• Exhibit clear and professional communication with customers and internal stakeholders.

• Demonstrate the ability to build relationships with senior internal and external partners to influence outcomes.

• Effectively collaborate across teams.

• Ability to prioritize tasks and maintain precision in a fast-paced environment.

• Proficient in standard office software and technologies.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance and short- and long-term disability coverage.

• 401(k) retirement savings plan with company matching.

• Flexible vacation policy in states excluding CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours in the first year of employment, and tenure-based increases up to 160 hours.

• Two (2) floating holidays each year.

• Paid sick leave.

• Six (6) paid company holidays.

• Two (2) weeks of paid pregnancy disability leave.

• Four (4) weeks of paid parental bonding leave.

• Additional wellness and employee assistance programs.

• Potential for bonuses, commissions, or other incentive compensation in line with the applicable plan.