Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate robust relationships with clients, comprehend their needs, and deliver customized solutions that align with business objectives and guidelines.

• Oversee account performance, proactively resolve issues, and pinpoint avenues for growth.

• Ensure consistent communication with customers to guarantee satisfaction and encourage contract renewals.

• Keep precise records of issues, resolutions, and potential growth opportunities.

• Remain updated on industry trends, competitor activities, and market conditions, sharing insights to shape team strategy.

• Act as the main point of contact for customers.

• Manage and expand assigned customer accounts through consultative selling.

• Discover opportunities for upselling and cross-selling.

• Execute additional responsibilities as required to support business objectives.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• 5+ years of pertinent experience in Account Management.

• Profound knowledge of logistics industry principles and terminology.

• Understand and comply with OnTrac’s Acceptable Use policy and security guidelines.

• Excellent and professional communication skills.

• Capability to establish and enhance relationships with senior internal and external stakeholders.

• Ability to collaborate effectively across various teams.

• Skill in prioritizing tasks and maintaining accuracy in a dynamic environment.

• Proficient with standard office software and technologies.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance and short- and long-term disability coverage.

• 401(k) retirement savings plan with company match.

• Flexible vacation policy in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for the first year of employment, increasing based on tenure up to 160 hours.

• Two (2) floating holidays each year.

• Paid sick leave.

• Six (6) paid company holidays.

• Two (2) weeks of paid pregnancy disability leave.

• Four (4) weeks of paid parental bonding leave.

• Additional wellness and employee assistance programs.

• Bonus, commission, or other incentive compensation may be available in accordance with the applicable plan.