Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of key enterprise accounts that are highly strategic.

• Develop, present, and advocate for data-driven pricing models to procurement and finance teams.

• Create strategic account plans that pinpoint opportunities for expansion and upselling.

• Maintain a forecasted pipeline of renewals and expansions to achieve quota targets.

• Collaborate with Customer Success Managers, leveraging product knowledge to address customer challenges.

• Act as a strategic ally to stakeholders and champions within assigned accounts.

• Identify churn risks, implement resolution strategies, and provide guidance to sales leadership on resolutions.

• Engage in the enhancement of internal operational processes.

• Occasionally travel for on-site meetings with clients, industry events, conferences, and internal sales kick-offs.

• Undertake additional projects and responsibilities as business needs dictate.

⛳️ Requirements

• Several years of proven experience in account expansion and renewals, collaborating with executives in enterprise accounts with over 1,000 employees.

• A consistent history of meeting or surpassing quotas.

• Exceptional project management abilities.

• Capability to create, present, and defend intricate pricing models to procurement and finance teams.

• Demonstrated proficiency in resolving complex challenges through a consultative approach and managing customer expectations effectively.

• Expertise in lifecycle revenue management and high-precision forecasting for renewals and expansions within a complex enterprise portfolio.

• Experience in advising senior leadership by transforming portfolio data into actionable insights regarding market trends, risk management, and growth opportunities.

• Familiarity with the HR industry and SaaS is advantageous.

• Must be currently authorized to work in the United States on a full-time basis.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Basic life insurance.

• Mental health resources.

• Financial wellness benefits.

• Fully paid parental leave program.

• Short-term and long-term disability coverage for employees based in the US.

• 401(k) plan with company matching.

• Up to 14 scheduled paid holidays each calendar year for US-based employees.

• Up to 80 hours of paid sick leave annually for US-based employees.

• Up to 20–25 days of paid vacation each year for non-exempt employees, based on tenure.

• Flexible paid time off (PTO) for exempt employees.

• Bonus structure that recognizes exceptional performance.

• Performance review program providing actionable feedback.

• Employee resource groups.

• Remote-first work environment.

• Shared office spaces and optional co-working spaces.

• Potential stock option awards, bonuses, merit increases, and sales commissions for eligible positions.