Enterprise Account Manager, APAC

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee a portfolio of designated Enterprise clients, with defined segmentation and account strategies aimed at enhancing adoption and value.

• Cultivate robust relationships throughout the account, from key users to high-level decision-makers.

• Aid in maintaining precise account strategies and customer interaction records in the CRM to ensure visibility and teamwork across departments.

• Monitor customers’ growth strategies and project portfolios, including customer tenders and awarded projects.

• Propel customer adoption initiatives that boost Monthly Active Users (MAU) across projects, teams, and regions.

• Identify workflow possibilities that broaden Revizto's presence, including new use cases, disciplines, or business units.

• Track usage and engagement indicators, recognize risks early, and implement re-engagement strategies to avert customer drop-off.

• Coordinate enablement, training, and change management strategies tailored to various user groups.

• Establish and sustain executive sponsorship to facilitate the standardization of Revizto within the customer's operational framework.

• Conduct structured Executive Quarterly Business Reviews (QBRs) and value assessments, leveraging usage insights and outcomes to illustrate ROI and efficiency improvements.

• Convert product adoption into impactful business narratives that resonate with senior management.

• Collaborate with the Enterprise Sales Executive on renewal and growth strategies, including account planning, stakeholder mapping, and timing.

• Uncover expansion opportunities based on usage trends and business requirements, coordinating the internal team for successful execution.

• Proactively identify risks and implement mitigation strategies to safeguard retention and customer satisfaction.

• Utilize usage insights and account data to pinpoint risks, prioritize actions, and ensure renewal readiness.

• Work closely with Enterprise Industry Consultants on onboarding, accelerating adoption, and enabling customers.

• Provide structured field feedback to Product, Marketing, and Revenue Operations to enhance playbooks, messaging, and customer results.

⛳️ Requirements

• Demonstrated experience in managing and expanding B2B SaaS customers in an Enterprise setting.

• Background in AECO, BIM, and complex project environments.

• Proven success in driving adoption metrics (usage, active users, stickiness) and leading organized account strategies.

• Comfortable engaging with senior stakeholders and fostering sponsorship by delivering a compelling value narrative supported by metrics.

• Capable of conducting high-quality business discussions with a KPI-driven approach, including Executive QBRs and value assessments.

• Strong communication skills, with the ability to listen, remain concise, and adapt to both technical and executive audiences.

• Highly organized, disciplined in maintaining CRM data hygiene, and adept at using data to inform priorities and actions.

• Performance-oriented, methodical, and adept at managing both a strategic account portfolio and lengthy Enterprise sales cycles.

• Collaborative, proactive, and credible; able to work effectively with Marketing, Industry Consultants, and Enterprise Sales Executives.

• Ethical and trustworthy; embody the Company's values, safeguard its reputation, and be receptive to feedback.

• Comfortable in a remote, global organization and collaborating across various time zones and cultures.

• Willing to spend a significant amount of time in the field with customers, including travel to offices, project sites, and industry events as necessary.

🏝️ Benefits

• Bi-Annual Company Wide Trips (2023 in Armenia, 2025 in Switzerland, 2027 in Portugal).

• Annual Sales Trips (2024 to Gold Coast, 2026 to the UK).

• Remote Work (prepared to travel regularly within the territory).

• High Flexibility.

• Employee-Focused Culture.

• Innovative and Collaborative Team.

• Excellent Working Conditions.