Enrollment Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Follow up on referrals for services directed by participants.

• Assist individuals, employers, and providers in completing enrollment paperwork.

• Identify, triage, and address obstacles to prompt enrollment.

• Coordinate with case management or service/support coordination organizations.

• Collaborate with both internal and external stakeholders to reduce enrollment cycle times and guarantee timely, complete initial provider payments.

• Process enrollment documentation, secure employer identification numbers, conduct criminal background checks, and meet other enrollment prerequisites.

• Communicate any necessary corrections regarding referrals.

• Update the enrollment status of participants and providers in relevant portals and systems.

• Support workforce management delegation to achieve service level targets.

• Evaluate the ability of participants and their authorized representatives to self-direct services.

• Identify any additional supports or accommodations required for participation in the program.

• Conduct in-home visits as necessary.

• Document and report cases of inability to self-direct as appropriate.

• Educate participants and employers on interactions with fiscal intermediaries, authorized services, timesheet completion, provider enrollment, and self-direction.

• Offer person-centered program education and guidance.

• Clarify the roles and responsibilities of participants, authorized representatives, and providers, including payroll, vendor payments, tax withholding, and reporting obligations.

• Provide train-the-trainer sessions on program guidelines, Financial Management Systems, online enrollment, service time tracking, portals, and new technologies.

• Instruct on how to identify and report suspected fraud, abuse, neglect, and exploitation.

• Identify, report, and follow up on any allegations of suspected fraud.

• Assess and report incidents of participant abuse, neglect, and exploitation according to established protocols.

• Maintain accurate documentation of services and time in line with policies and procedures.

⛳️ Requirements

• Must reside in the state of Florida.

• Must live within a commutable distance to Tampa Bay or Jacksonville, Florida.

• Strong background in customer service and support.

• Proficient in Microsoft Office Suite, CRM, Nexus, Better Online, Adobe Sign platforms, and various web-based applications.

• High capability for process assessment, improvement, and making recommendations.

• Outstanding verbal and written communication skills.

• Ability to cultivate strong working relationships with both external and internal stakeholders.

• A related bachelor’s degree is preferred; however, this can be substituted with 1+ years of relevant experience.

• Additional educational and experiential qualifications as specified by state contract requirements.

• A minimum of one (1) year of experience working with individuals with disabilities and/or aging adults is preferred.

• Position is remote with some regular business travel.

🏝️ Benefits

• Flexible remote work arrangement.

• Regular business travel opportunities.

• An equal opportunity and inclusive workplace culture.