Enrollment Specialist

This is a fully remote position, open to applicants in Rhode Island.

📋 Description

• Conduct over 50 outbound calls daily to potential patients and caregivers to present Daymark’s services and support.

• Assist patients throughout the enrollment journey, identifying their goals and concerns to customize the support provided.

• Handle incoming communications and prioritize requests efficiently.

• Ensure patients are directed to the right team members for their needs.

• Secure patient consent and complete necessary enrollment surveys.

• Elevate urgent requirements to clinical teams as needed.

• Provide feedback to internal teams based on the needs of both patients and providers, referral trends, and access challenges.

• Adhere to a structured schedule to guarantee patient access.

• Establish trust with healthcare providers and facilitate the enrollment of new patients.

• Aid in patient referrals and enrollment while ensuring a remarkable initial experience.

• Contribute to enhancements in the enrollment process and patient experience by recognizing gaps and opportunities.

• Achieve daily, weekly, and monthly enrollment objectives.

• Successfully pass regular call audits for compliance and quality assurance.

⛳️ Requirements

• Minimum of 3 years’ experience in an enrollment, patient outreach, call center, or SDR role with high call volumes.

• Driven to assist patients in accessing improved care and achieving enrollment goals.

• Capable of quickly and authentically building trust with both providers and patients.

• Possess curiosity, empathy, and clarity in communication.

• Highly organized and proactive, demonstrating strong attention to detail.

• Comfortable with frequent changes in a startup setting.

• Excellent written and verbal communication skills in a clear and professional manner.

• Experience with CRM documentation, specifically Salesforce.

• Familiar with tools such as Slack, Salesforce, Zoom, Google Suite, and EHRs.

• Ability to adapt to new systems and workflows effectively.

• Basic Life Support (BLS) certification is required for patient-facing roles by the start date.

• Availability to work Monday through Friday, from 8:30 AM to 5:00 PM Eastern, with flexibility for evening or weekend shifts.

• Candidates must reside in Rhode Island or the Greater Boston Area.

• Fluency in additional languages is advantageous, though not mandatory.

🏝️ Benefits

• Commission potential ranging from $10,000 to $15,000 for achieving performance and enrollment targets.

• Opportunity for fully remote work.

• Flexibility for evening or weekend shifts.

• Basic Life Support (BLS) certification and adherence to Daymark's Employee Vaccination and Testing policy are required by the start date; candidates may work with the recruiter and hiring manager to fulfill these requirements.