Enrollment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish trustworthy relationships with existing and prospective students.

• Utilize comprehensive knowledge of university programs and features to deliver exceptional service to potential students.

• Recognize students' personal and professional development objectives and suggest suitable higher education programs.

• Acquire expertise in the enrollment process, including specialized domains such as financial aid.

• Articulate brand value propositions and propose the appropriate program and start date through various communication channels, including phone, mail, fax, and direct mail.

• Employ critical thinking and problem-solving abilities to address student concerns.

• Assist prospective students throughout the university's enrollment journey.

• Evaluate potential applicants to ascertain their eligibility for application and enrollment in academic programs, including doctoral and alumni programs.

• Execute quality inbound and outbound communications to enhance lead activity.

• Accurately complete applications while fostering professional relationships.

• Record and input information into computer software, ensuring the confidentiality and accuracy of student information.

• Cultivate positive relationships with students to support program persistence and promote referral activities.

• Collaborate with the direct team and other functional departments.

• Engage in training sessions and activities that facilitate student enrollments and team collaboration.

• Perform additional duties as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Bachelor's Degree is mandatory.

• A minimum of 1 year of experience in customer service, account management, or relationship building is preferred.

• At least 1 year of prior admissions experience is preferred.

• Familiarity with Microsoft Office (Word, Excel, PowerPoint) is preferred.

• Ability to maintain a confident telephone presence is essential.

• Exceptional verbal, written, and interpersonal communication skills are required.

• Self-motivated individuals who can work effectively within a team environment are preferred.

• Demonstrated ability to work autonomously and manage multiple tasks efficiently while meeting quality standards is necessary.

• A strong understanding of the products and degree programs available to students is essential.

• Effective time management skills, a sense of urgency, and the capacity to plan and prioritize daily activities are required.

• Consultative skills and the ability to adapt to changes in a fast-paced environment are necessary.

• The ability to accept constructive feedback and demonstrate accountability is required.

• Critical thinking, problem-solving skills, and sound judgment are essential.

• Successful completion of Enrollment Specialist training, including product evaluations and telephone assessments, is required before certification as an Enrollment Specialist.

• Maintenance of confidential student data in accordance with the Covista Code of Conduct and Ethics policy is mandatory.

• Compliance with the Covista Code of Conduct and Ethics policy in all professional activities is required.

🏝️ Benefits

• Health, dental, vision, life, and disability insurance.

• 401k Retirement Program with a 6% employer match.

• 15 Days of Paid Vacation each Calendar Year.

• 12 Paid Holidays plus 2 floating holidays.