Enrollment Sales Supervisor

📋 Description

• Lead Data-Driven Enrollment Operations: Utilize real-time performance dashboards, predictive dialer data, and automated QA reporting to identify gaps and facilitate swift improvements — transforming data into actionable insights before the day concludes.

• Inspire and Develop Top Talent: Conduct dynamic coaching sessions based on performance data. Leverage call analytics, conversion trends, and quality scores to create targeted development plans that effectively drive results.

• Maximize Enrollment KPIs: Take ownership of utilization, dials, contact rate, conversion rate, and quality metrics — and diligently motivate the team to achieve and surpass targets. Be knowledgeable about your metrics. Understand your team. Achieve daily victories.

• Champion Technology Adoption on the Floor: Establish the benchmark for team engagement with Nsight’s operational tools — including automated workflows, intelligent call routing, workforce management platforms, and QA systems — ensuring every agent performs at their utmost capability.

• Strategic Enrollment Execution: Examine campaign data, lead pipeline composition, and outbound strategy performance to detect trends early and initiate actions that enhance connection and enrollment rates.

• Own Escalations: Address prospective enrollee concerns with urgency, empathy, and accuracy — safeguarding the Nsight brand at every interaction.

• Champion Process Excellence: Identify workflow deficiencies, implement enhancements, and streamline operations to optimize speed-to-enroll and elevate the patient experience.

• Optimize Remote Operations: Oversee daily schedules, coverage, and productivity within a fully remote team, ensuring efficiency and accountability through the strategic use of workforce management tools.

⛳️ Requirements

• 5+ years of contact center experience, with 1–2 years in a team lead or supervisory role.

• Proven track record of managing remote teams to achieve high-performance results.

• Experience in a technology-driven contact center environment — including predictive dialers, automated QA, workforce management platforms, or lead scoring systems — is highly preferred.

• Comfortable navigating a fast-paced, data-intensive environment where technology informs operational decisions.

• Bachelor’s degree preferred (or equivalent leadership experience).

• Experience in the healthcare or SaaS industry is a significant advantage.

🏝️ Benefits

• 11 Paid Company Holidays annually

• Paid Time Off (PTO)

• Company-provided equipment

• Medical, Dental, Vision, and supplemental insurance options

• 401(k) Plan with 3.5% Company Match