Enrollment Medical Assistant

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Perform focused telephonic outreach to patients using provided lists.

• Provide exceptional customer service and patient-centered communication utilizing standard messaging.

• Verify eligibility for service areas and complete structured screening forms.

• Collect demographic details, chronic disease history, and indicators of functional decline.

• Inform patients and their families about palliative care, Vynca's services, and program expectations.

• Simplify complex clinical concepts into understandable and reassuring language.

• Arrange initial nurse practitioner visits for eligible patients.

• Manage logistics for a seamless transition from enrollment to care.

• Serve as a liaison between patients and the wider care team.

• Direct calls, texts, and emails to the appropriate individuals or departments.

• Address patient inquiries and concerns promptly and supportively.

• Uphold confidentiality and precision in patient documentation and communications in compliance with HIPAA and organizational policies.

• Coordinate enrollment initiatives across targeted regions and monitor outreach activities.

• Identify trends in outreach and barriers to enrollment.

• Provide qualitative and quantitative feedback along with innovative ideas to market and business development teams.

• Foster collaborative relationships with designated market teams and practice leadership.

• Contribute to program growth, census increase, and patient accessibility.

⛳️ Requirements

• Current CMA or CCMA certification from a recognized credentialing organization.

• Minimum of 2 years of experience in healthcare is required.

• At least 1 year of experience in telephonic or call center customer service.

• Experience in a medical practice or healthcare environment is necessary.

• Familiarity with EHR systems for documenting patient interactions and scheduling.

• Training and experience in motivational interviewing and patient education.

• Comfort in discussing serious illness, chronic disease, and end-of-life matters with patients and families.

• Strong organizational abilities and capability to work independently while managing a high-volume outreach workload.

• Proficient in Microsoft and Google applications.

• Access to a stable internet connection.

• Excellent written and verbal communication skills.

• Outstanding interpersonal abilities, including conflict resolution and de-escalation techniques.

• Willingness and availability to work Monday through Friday, from 8:30am to 5pm in Eastern/Central/Mountain/Pacific Standard Time, with potential for overtime.

• Must live and work in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington.

• Legally authorized to work in the United States.

• Background check, which may include drug testing or other health screenings, is required prior to employment.

• Influenza vaccination is mandatory for roles that involve patient, client, or customer interaction.

• Bilingual in English and Spanish is preferred.

• Certification in medical terminology is preferred.

• Knowledge of palliative care, home-based care models, or chronic disease management is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible PTO.

• Company holidays.

• 401k.

• Wellness benefits.

• Mileage reimbursement for field roles according to IRS guidelines.