Enrollment and Billing Team Lead

This is a fully remote position, open to applicants in Alaska, +26 more states.

📋 Description

• Ensure sufficient staffing to achieve production and quality benchmarks.

• Enhance team accuracy, workload capacity, and efficiency of processes.

• Oversee and guide staff while establishing measurable departmental and individual objectives.

• Conduct performance assessments, formulate performance improvement plans, and suggest merit and promotional increases.

• Ensure the completion of training programs and organize additional training as needed.

• Manage effective workflow processes utilizing workforce management technologies.

• Monitor service metrics and customer feedback to propose operational and systems modifications.

• Evaluate systems performance, audits, cost efficiencies, workflow metrics, and service trends.

• Modify work assignments and processes in response to evolving business conditions.

• Create tools, matrices, action plans, procedural manuals, and both regular and ad-hoc reports.

• Collaborate with cross-functional teams to resolve workflow challenges and formulate action plans.

• Build and sustain cross-functional business relationships.

• Lead process improvement work teams utilizing LEAN methodologies.

• Suggest process enhancements based on observed trends, progress, and barriers.

• Develop tactical plans that align with the department’s long-term vision.

• Act as an escalation point for prominent complaints and issues.

• Oversee assigned team activities, including hiring, coaching, professional development, and performance feedback.

• Ensure effective operation of assigned internal controls.

• Perform other duties as required.

⛳️ Requirements

• Bachelor's degree or a minimum of four (4) years of relevant work experience (Required).

• At least three (3) years of experience in a management or leadership capacity (Required).

• A minimum of three (3) years of experience in an operations setting (Required).

• Familiarity with Premera products and systems.

• Experience with Premera's technical training or procedural programs.

• Proficient in quality and production management tools and systems.

• Specialized or technical knowledge/skill in auditing and systems.

• Experience in leading virtual teams.

🏝️ Benefits

• Medical, vision, and dental insurance with low employee premiums.

• Optional benefit offerings, including pet insurance.

• Life and disability insurance.

• Retirement plans, including a 401K employer matching program.

• Pension plan that vests after three years of service.

• Wellness incentives, including mental health resources, counseling services, stress management programs, and mindfulness initiatives.

• Generous paid time off.

• Tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program.

• Commuter benefits.

• Free, convenient on-site parking.

• Subsidized on-campus cafes.

• On-site events such as health and wellness activities, coffee connects, and disaster preparedness fairs.

• Fitness and well-being center offering in-person and virtual workouts, along with nutritional counseling.