Enhanced Customer Specialist Advisor – 12 Months FTC

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a dedicated advocate for customers, ensuring their accounts operate smoothly and effectively.

• Cultivate strong relationships with customers and key stakeholders while understanding unique customer needs.

• Address customer inquiries through phone and email, adhering to established service level agreements.

• Function as a reliable point of contact for escalations and intricate account-related issues.

• Deliver clear communication alongside effective solutions.

• Investigate and resolve account, technical, and network-related inquiries in collaboration with Vodafone teams.

• Assist Account Managers and Service Managers in managing customer accounts proactively and efficiently.

• Coordinate resources with colleagues and stakeholders to achieve customer objectives.

• Contribute to exceptional customer service and strive to exceed customer expectations.

• Identify opportunities to enhance the customer experience and support broader business initiatives.

⛳️ Requirements

• Outstanding communication abilities and a talent for building strong relationships with individuals at all levels.

• Strong literacy and numerical competencies.

• A meticulous eye for detail and precision.

• Experience in customer service, preferably within the telecommunications sector.

• Experience in managing client relationships or supporting business customers is advantageous but not essential.

• A commitment to continuous improvement.

• Background in working on projects, initiatives, or process enhancements.

• Familiarity with Crystal or similar customer management systems is preferred but not mandatory; comprehensive training will be provided.

• Availability to work Monday to Friday in shifts between 8am and 6pm.

• Successful completion of background checks, including criminal (DBS) and financial verifications.

🏝️ Benefits

• Bonuses

• Up to 28 days off plus bank holidays

• Paid time for charity work

• Discounts

• Vouchers

• Pension plan

• Learning tools

• Parental leave policies

• Office in a Box home working kit

• Home-based working with occasional company gatherings throughout the year