Engineering Technical Account Manager – Cloud

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main technology point of contact between Engineering divisions and designated business lines.

• Comprehend business strategies, processes, regulatory frameworks, and technological challenges to inform technical choices.

• Create roadmaps and strategies for technology enablement in collaboration with CIOs, business unit leaders, and product owners.

• Serve as a technical advocate and escalation point for service delivery, incident management, and change coordination.

• Convert business needs into technical specifications and work alongside engineering, infrastructure, and solution architecture teams.

• Track and report on service performance, compliance adherence, and project progress.

• Ensure that solutions comply with enterprise security, risk, and compliance frameworks, including SOX, PCI, FINRA, and OSFI.

• Facilitate digital transformation, cloud migration, and FinTech integration projects.

• Perform health assessments and CIO business reviews to identify opportunities for optimization and innovation.

• Coordinate efforts among cross-functional engineering teams, vendors, and third-party service providers for comprehensive solution delivery.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or a related discipline.

• Over 5 years of experience in technical account management, enterprise IT consulting, or solution delivery within the financial services sector.

• Extensive knowledge of financial services and one or more business lines.

• Strong grasp of enterprise IT architecture, software development lifecycle, data management, Azure, AWS, GCP, and cybersecurity.

• Capability to convey complex technical ideas to non-technical stakeholders.

• Experience in managing SLAs, vendor relationships, and IT compliance standards.

• Excellent project management and problem-solving abilities.

• Capacity to influence without direct authority.

• Preferred certifications include ITIL, PMP, TOGAF, AWS/Azure Certified Solutions Architect, or similar.

• Familiarity with Basel III, MiFID II, GDPR, and SOC 2 is preferred.

• Experience with Agile or DevOps methodologies is preferred.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Resources and tools for professional development.

• Commitment to equal employment opportunity.

• Reasonable accommodations for individuals with disabilities.