Engineering Team Leader

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead, mentor, and cultivate a team of mobile engineers.

• Conduct performance evaluations and assess training requirements.

• Assign work tasks based on expertise, location, and urgency.

• Promote a collaborative environment emphasizing safety, quality, and customer service.

• Enhance the skills of Technical Supervisors through cross-training initiatives.

• Ensure timely completion of planned preventative maintenance schedules according to specifications.

• Coordinate reactive maintenance responses and emergency callouts.

• Track job completion rates, first-time fix statistics, and service delivery metrics.

• Communicate with clients regarding service delivery and engineering concerns.

• Lead performance management discussions twice daily with CEC.

• Review technician schedules and batch work orders for optimal efficiency.

• Optimize scheduling utilizing backlog, PPM, and in-SLA reactive work.

• Assist with technician assignments to fulfill SLA/KPI obligations.

• Review and authorize engineering work specifications and method statements.

• Provide technical direction and reactive support for intricate repairs and installations.

• Ensure adherence to health and safety regulations, building standards, and manufacturer specifications.

• Create RAMS documents utilizing Hands HQ.

• Manage logistics for approved quoted projects, including RAMS, parts, access, tools, and qualifications.

• Advocate for safety, conduct risk assessments, and implement safe work systems.

• Perform a minimum of two technician audits per month.

• Investigate incidents and execute corrective measures.

• Oversee access equipment specifications for CEC ordering.

• Manage out-of-hours schedules and on-call escalation support.

• Ensure the completion of technician certification documentation.

• Oversee day-one inductions, tablet training, and best-practice training for new technicians.

• Provide coverage for the Engineering Manager during periods of illness and vacation.

⛳️ Requirements

• Strong proficiency in IT literacy.

• Demonstrated experience in leading or supervising engineering teams.

• Solid technical expertise across building services disciplines.

• Familiarity with CAFM systems, including Corrigo.

• Experience with mobile workforce management tools.

• Valid UK driving license.

• Background in facilities management or building services maintenance.

• Competence with performance management systems.

• Strong leadership and personnel management abilities.

• Excellent organizational and planning skills.

• Effective communication skills across all levels.

• Strong problem-solving capabilities under pressure.

• Customer-oriented mindset with commercial awareness.

• Strong analytical skills for performance monitoring and data quality evaluation.

• Ability to work independently while supporting broader team goals.

• Proactive approach to quality assurance and ongoing improvement.

• IOSH Managing Safely or equivalent health and safety qualification (desirable).

• Experience in creating RAMS (desirable).

• Knowledge of CDM regulations (desirable).

🏝️ Benefits

• Opportunity to influence a progressive path in real estate and technology.

• Significant career advancement opportunities.

• Commitment to workplace inclusion and belonging.

• Reasonable accommodations available for individuals with disabilities.