Engineering Manager, CRM Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, recruit, and nurture a top-tier team of Salesforce administrators and developers who are at the forefront of AI integration.

• Collaborate with the Product team to define a comprehensive technical strategy, architecture, and roadmap for Human Interest’s CRM systems.

• Provide dependable and scalable solutions that facilitate essential GTM and CS&O workflows throughout the customer journey.

• Invest in the platform, architecture, testing, observability, and CI/CD enhancements that boost delivery speed and reduce production errors.

• Set up the necessary processes for the team to effectively develop, maintain, and support its solutions, including sprint planning, technical design reviews, release management, on-call rotations, incident response, and quarterly planning.

• Recognize opportunities to leverage Agentforce and other AI functionalities to enhance employee productivity and improve customer outcomes.

• Make strategic decisions regarding build versus buy options, evaluating whether a capability should be implemented in Salesforce, sourced from another vendor, or developed as a custom solution.

⛳️ Requirements

• Over 5 years of experience managing engineering or technical teams within the Salesforce environment.

• Prior hands-on software engineering experience with a solid grasp of software architecture, APIs, integrations, automated testing, and CI/CD processes.

• Familiarity with Salesforce platform features and concepts, including Sales Cloud, Service Cloud, CPQ, Flow, Apex, Lightning Web Components, data modeling, security and permissions, and system integrations.

• Proven experience in implementing effective engineering practices for planning, development, code review, deployment, incident response, and operational support.

• Experience overseeing AI coding agents (e.g., Claude Code, Codex, or Cursor) in a professional environment.

• Strong communication abilities and the capacity to build trusted relationships with stakeholders.

• A bachelor’s degree in Computer Science or a related technical discipline.

🏝️ Benefits

• A fantastic 401(k) plan: Our own! Our 401(k) features a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and incurs $0 in plan fees.

• Premium health plans, along with dental and vision insurance.

• Competitive vacation time and parental leave.

• Additional Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial well-being.

• Lyra: Enhanced Mental Health Support for employees and their dependents.

• Carrot: Fertility healthcare and family formation benefits.

• Candidly: Resources for student loans to assist you and your family in planning, borrowing, and repaying student debt.

• Monthly work-from-home stipend and quarterly lifestyle stipend.

• Exciting team-building activities, ranging from virtual social events to team offsites, fostering collaboration and camaraderie.