Engineering Manager – Cloud Operations, FedRAMP

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Lead a group of Cloud Engineers, DevOps Engineers, Infrastructure Operations Engineers, and Systems Administrators.

• Assist team members in navigating daily challenges while providing mentorship in infrastructure technologies and best practices.

• Support the professional development of team members and manage performance evaluations.

• Supervise the operations and maintenance of cloud-based, hybrid, and data center infrastructure.

• Diagnose infrastructure problems and enhance system performance.

• Ensure systems operate efficiently within a highly regulated environment.

• Collaborate with platform, security, application, and infrastructure teams to address complex challenges and align priorities.

• Advocate for automation and infrastructure-as-code methodologies.

• Minimize manual operational tasks and optimize deployment and operational workflows.

• Promote the adoption of contemporary DevOps and cloud operations best practices.

• Maintain clear communication during incidents.

• Keep stakeholders updated on system status and technical developments.

• Ensure secure and reliable cloud services for U.S. government clients in the Webex for Government environment.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field with 8 years of relevant experience in cloud operations or DevOps engineering, including 3+ years in a leadership or supervisory role; OR a Master’s degree with 6 years of experience, including 2+ years in a leadership position.

• Over 2 years of experience in leading or supervising technical teams, including mentoring and managing performance.

• Proven experience in operating production cloud/hybrid environments.

• Background in leading incident response, root-cause analysis, and corrective measures in a 24x7 environment.

• Proficient in automation and infrastructure-as-code for infrastructure deployments and operational workflows, such as Terraform or equivalent tools.

• Experience with security/compliance to support FedRAMP, NIST 800-53, and/or SOC 2-aligned environments.

• Preferred: experience in leading cross-functional cloud teams.

• Preferred: expertise in managing AWS infrastructure, including Kubernetes, CI/CD pipelines, and infrastructure-as-code solutions.

• Preferred: practical experience with Terraform, Jenkins, Git, Python, shell scripting, or similar technologies.

• Preferred: understanding of FedRAMP continuous monitoring and associated security/compliance practices.

• Preferred: experience overseeing operational readiness and high-severity processes, including on-call rotation management, runbooks, monitoring, support models, and onboarding standards.

• Must be a U.S. citizen working on U.S. soil.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, subject to eligibility and continued employment.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• Non-exempt employees receive 16 days of paid vacation time per full calendar year.

• Exempt employees participate in a flexible vacation time off program with no defined limit, subject to availability and business limitations.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward between calendar years.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses may be available for non-sales roles, according to Cisco’s policies.

• Sales employees may earn performance-based incentive pay.

• Opportunities for career growth and development.

• A worldwide network of doers and experts.