Engineering Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of Backend, Frontend, and applied AI and automation engineers.

• Take ownership of the technical vision for SeatGeek’s primary support tools (both custom and SaaS) along with integrations.

• Quickly develop and refine tools to enhance fan experience while ensuring a high level of operational excellence throughout the platform.

• Conduct code and architecture reviews, offering technical and design insights to the team.

• Provide consistent job performance feedback, conduct one-on-ones, and offer career development assistance to your direct reports.

• Collaborate with your Technical and Product counterparts to create a compelling vision and direction for the team that aligns with organizational and business objectives.

• Choose new technology vendors and collaborate with existing ones as necessary, making build or buy decisions with your team.

• Occasionally engage directly in delivering features and iterating across the platform.

• Communicate technical and product decisions effectively to relevant stakeholders, resolve blocking issues, and work together with other leaders within the organization.

• Actively participate in our recruitment process to help expand our engineering team in every possible way.

⛳️ Requirements

• 5+ years of experience as an engineer in a role primarily focused on coding.

• 2+ years of experience as an engineering manager leading productive, motivated teams.

• Demonstrated success in guiding teams to deliver industry-leading user experiences that significantly enhance high-stakes customer interactions.

• Experience contributing to end-to-end customer support experience software within a marketplace product organization is preferred.

• Proven ability to build and lead efficient teams, ensuring they remain productive, motivated, and capable of achieving significant results.

• Capability to cultivate safe, collaborative, and inclusive environments where engineers are empowered to perform at their best.

• Comfort operating without a predefined playbook, simultaneously defining architecture, team workflows, and the roadmap.

• Ability to simplify complex technical concepts and communicate them clearly to non-technical audiences, accurately reflecting the team's efforts to a diverse range of stakeholders.

• Familiarity with the technology sector and customer support tools and workflows, aiding your team in making informed tooling and framework choices for success.

• Understanding of how to lead by establishing context, facilitating collaboration, and securing buy-in among cross-functional partners in product, design, engineering, and leadership.

• Prior experience as an Engineer, familiar with the challenges of that role, ideally with hands-on experience in:

• Developing custom tools to enhance support agent efficiency and create exceptional fan outcomes.

• Optimizing AI agents by building the tools, methods, and workflows for empowered and effective customer service agents.

🏝️ Benefits

• Equity stake.

• Discretionary annual bonus.

• Flexible work environment, allowing you to work in the office as many days a week as you prefer or 100% remotely.

• A work from home stipend to support your home office setup.

• Unlimited PTO.

• Eligibility for the SG discretionary annual bonus based on individual and company performance.

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching.

• Student loan matching program.

• Comprehensive health, vision, dental, and life insurance.

• Up to $25k towards family building, reproductive health services, and gender-affirming care.

• $500 per year for wellness expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 per quarter to spend on tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.