Engineering Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical aspects of platform engineering, integrations, and customer delivery experiences.

• Collaborate with Sales and Business Development as the technical authority during sales and delivery processes.

• Participate in customer calls to elucidate APIs, sandbox environments, data formats, authentication, error handling, and platform limitations.

• Facilitate technical reviews and customized solution discussions.

• Address complex technical inquiries and eliminate execution obstacles.

• Provide technical summaries, architecture diagrams, and next steps following customer interactions.

• Act as the internal and external expert on the SaaS platform, APIs, integrations, and workflows.

• Advise clients and internal teams on integration methodologies and implementation tactics.

• Assist Business Development by conveying carrier availability, supported programs, and technical feasibility.

• Collaborate with Engineering on requirements, edge cases, and timelines for delivery.

• Escalate and manage integration-related issues across Account Management, Operations, and Engineering.

• Aid in defining, supporting, and enhancing SLAs for technical tickets and customer integrations.

• Identify recurring integration challenges and drive resolutions for root causes.

• Optimize technical workflows to enhance time-to-resolution.

• Create and maintain technical documentation, FAQs, integration guides, and implementation resources.

• Transform frequent integration inquiries into scalable documentation and knowledge base content.

• Enhance technical enablement for Sales, Account Management, and Operations teams.

• Provide insights on product gaps, integration friction, and potential roadmap risks.

• Support communications regarding product changes, launch timelines, and updates to the roadmap.

⛳️ Requirements

• A minimum of 5 years of experience as an Engineering Manager, Solutions Engineer, or Technical Lead in a SaaS setting.

• Extensive experience with APIs, integrations, and the design of technical systems.

• Demonstrated ability to convey complex technical ideas to both technical and non-technical audiences.

• Experience in supporting customer integrations, implementations, or onboarding processes.

• Exceptional written and verbal communication skills, including the ability to produce technical documentation.

• Highly organized, proactive, and capable of working independently in ambiguous situations.

• Background in API-first, fintech, insurtech, or highly regulated SaaS platforms.

• Familiarity with carrier integrations or intricate third-party ecosystems.

• Experience in creating presales architecture diagrams or technical enablement resources.

• Exposure to ticketing systems and support models driven by SLAs.

🏝️ Benefits

• Performance bonus or commission opportunities.

• Equity through restricted stock units.

• Comprehensive health care benefits.

• Retirement benefits.

• Paid sick leave.

• Parental leave.

• Paid time off.

• Vacation benefits.

• Additional tax-reportable benefits.

• Flexible remote work arrangement.