Engineering Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee, mentor, and enhance the skills of individuals within the intern program, maintenance, Quality Engineering, and Solutions Engineering.

• Collaborate with team leads to determine technical direction.

• Establish goals and development plans, conduct 1:1 meetings, offer feedback, and facilitate career advancement.

• Manage the intern program from recruitment to conversion, encompassing university partnerships, selection, onboarding, mentorship, programming, feedback, and offboarding.

• Develop a consistent intern experience linked to production engineering work.

• Direct the operating model for the maintenance team staffed by interns.

• Prioritize bugs, performance challenges, and technical debt while enhancing cycle time, backlog health, and educational outcomes.

• Champion Quality Engineering priorities and quarterly initiatives, such as k6 performance testing and Grafana-based monitoring.

• Transform performance, quality, and observability indicators into actionable improvements to release quality.

• Lead and develop the Solutions Engineering team while reinforcing escalation paths, operating rhythms, and trust with CX/Support.

• Create shared operational metrics across QE, maintenance, SE, and the intern program.

• Leverage AI for analysis, planning, documentation, triage, reporting, and replicable management workflows.

• Identify potential applications for AI agents and automation.

• Foster team AI fluency and establish guidelines for responsible usage.

• Shape quarterly OKRs and represent teams in engineering planning and quarterly business reviews (QBRs).

• Continuously refine workflows, assess outcomes, and scale effective practices.

⛳️ Requirements

• A minimum of 3 years of experience managing engineers or technical teams.

• A solid foundation in software engineering and sound technical judgment in quality, performance, maintenance, and customer-facing engineering.

• Proven experience in recruiting, coaching, and developing technical talent, including interns or early-career engineers.

• Demonstrated experience in managing an internship, apprenticeship, or similar early-career program.

• Familiarity with performance testing tools such as k6 and observability platforms like Grafana or similar technologies.

• Experience overseeing multiple teams, workstreams, or stakeholder groups.

• Strong cross-functional capabilities across Engineering, CX/Support, and external partners.

• Practical fluency in AI and experience utilizing AI tools in real-world workflows.

• Ability to design AI-assisted workflows that involve prompts, structured context, tool utilization, verification, and human judgment.

• Strong analytical skills and the ability to transform operational metrics into priorities and actionable steps.

• Excellent written and verbal communication skills.

• Experience presenting recommendations and results to engineering leadership.

• Proven experience in setting quarterly goals or OKRs and fostering accountability around measurable results.

• Leadership style that emphasizes clarity, trust, coaching, and ownership.

🏝️ Benefits

• Comprehensive and competitive benefits packages available globally.

• Benefits tailored to support health, well-being, and financial security.

• Freedom to innovate and the support necessary to achieve success.

• Commitment to continuous learning and professional development.

• A diverse, inclusive, and respectful workplace environment.