Engineer – Marketing Technology

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct routine maintenance and upkeep of the designated domain.

• Take responsibility for customer issues and ensure they are resolved.

• Investigate, diagnose, troubleshoot, and determine solutions for customer concerns.

• Forward unresolved issues to the relevant internal teams following established procedures.

• Provide timely and precise feedback to customers.

• Accurately document and close all issues.

• Record troubleshooting and problem-solving steps.

• Develop knowledge-base articles for common issues when applicable.

• Engage in rotating on-call duties or emergency response as needed.

• Undertake small-scale enhancements or projects.

• Monitor and evaluate system performance to identify potential bottlenecks.

• Participate in hardware and software upgrades, installations, and scheduled maintenance activities.

• Ensure systems are maintained in line with IT policies and procedures.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of education and relevant experience.

• Capability to perform tasks with or without reasonable accommodation.

• Knowledge of regulatory and security standards, best practices, and company requirements.

• Familiarity with technology documentation relevant to the role, including server build documentation, configuration standards, and infrastructure architecture.

• Willingness to participate in rotating on-call coverage or emergency response.

• Commitment to upholding Petco and departmental processes and standards.

🏝️ Benefits

• Petco wellness support detailed in the company overview.

• Opportunity to forge a dynamic career path.

• Inclusive environment where employees can express their true selves.

• Equal Opportunity Employer.