Engineer II, Field Service

This is a fully remote position, open to applicants in California.

📋 Description

• Repair, install, and maintain various laboratory equipment products, which include incubators, centrifuges, cold storage (refrigerators and freezers), and additional equipment as required.

• Provide assistance with the qualification and validation processes for supported product lines.

• Support the On-Boarding and Training of new engineers.

• Schedule and complete thorough preventative maintenance services to ensure optimal uptime of customer equipment.

• Understand customer needs to effectively promote service contracts, services, and new equipment.

• Manage expenses and spare parts inventory promptly and accurately.

• Document daily service activities in the company work order database.

• Maintain courteous and knowledgeable communication with customers to ensure alignment on all aspects of the service event (status, cost, scheduling, etc.).

• Assist the Validation team as needed.

• Serve as the lead engineer on larger projects.

• Provide backup support for the supervisor.

⛳️ Requirements

• An Associate's Degree in Electronics or Engineering is required, or equivalent education and experience.

• Accreditation from a trade school in HVAC/R or as an Electronic Technician is preferred.

• EPA Certification is preferred.

• A minimum of 3+ years of relevant experience in science, engineering, and/or customer service skills is required.

• A strong background in electronics/electrical and mechanical fields is preferred; refrigeration experience is a plus.

• Advanced knowledge of basic test equipment such as DMMs, tachometers, temperature devices, etc.

• Demonstrated proficiency in LP product lines with minimal supervision.

• Proven experience in mentoring and training other engineers on challenging service calls that require technical expertise.

• Ability to efficiently operate computers, smartphones, and related software.

• Capability to work independently, diagnosing and resolving issues using schematics, diagrams, service manuals, and other user documentation.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, which include commuter benefits and tuition reimbursement.

• At least 120 hours of paid time off (PTO), 10 paid holidays each year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), as well as accident and life insurance, and short- and long-term disability in accordance with company policy.

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.

• The Employees’ Stock Purchase Plan (ESPP) provides eligible colleagues the opportunity to purchase company stock at a discount.