Engineer – Communications

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervise outsourced vendors to guarantee high-quality service delivery through effective SLA/KPI management.

• Collaborate with Technology teams to enhance global data and voice environments.

• Administer network infrastructure in accordance with established operational standards.

• Establish and refine operational processes and service benchmarks.

• Oversee vendors while managing service level agreements and key performance indicators.

• Monitor infrastructure performance and proactively resolve service-related issues.

• Lead the resolution of incidents and engage in major incident management.

• Identify opportunities for automation and assist with the implementation in production.

• Provide support to Franklin Templeton offices and employees globally as part of a distributed international team.

⛳️ Requirements

• Minimum of 5 years experience in supporting network solutions within medium to large distributed enterprise environments.

• Proficient in switching architectures, specifically with Cisco Nexus OS and Catalyst IOS.

• Familiarity with Cisco SD-WAN, routers, ASA, and wireless technologies.

• Knowledge of routing protocols and load balancers.

• Capability to diagnose production issues and collaborate with vendors.

• Basic understanding of voice infrastructure is advantageous.

• Strong documentation and diagramming abilities.

• Competence in liaising with business customers, development teams, and vendors.

• Awareness of the ITIL framework.

• Ability to interact with and lead team members across local, international, and multi-site settings.

• Excellent organizational and time management capabilities.

• Skilled in managing multiple priorities in a global context.

• Capacity to work independently while knowing when to escalate issues appropriately.

• Strong problem-solving and decision-making competencies.

🏝️ Benefits

• Annual discretionary bonus.

• Corporate pension plan.

• Recognition rewards.

• Competitive healthcare options.

• Insurance and disability benefits.

• Employee stock investment program (ESIP).

• Access to learning resources.

• Career development programs.

• Reimbursement for specific educational expenses.

• Paid time off, encompassing vacation, holidays, sick leave, parental and caregiving leave, bereavement leave, and volunteer leave.

• Motivational wellbeing program.

• Flexible medical, dental, and vision insurance plans.

• Opportunity to invest in company funds without incurring sales charges.

• Competitive vacation package, which includes three personal days annually.

• Company-funded short-term and long-term disability coverage.

• Education assistance programs (available in select locations).