Communications & Knowledge Management Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of and manage internal knowledge systems, such as the Knowledgebase and Chobani Library.

• Ensure that product-related content is accurate, up-to-date, and consistent across various platforms.

• Develop and uphold content governance, version control, review cycles, and approval processes.

• Conduct audits to enhance content quality, usability, and accessibility.

• Research, verify, and convert intricate product information into clear internal communications.

• Collaborate with experts from Quality, Regulatory, R&D, and Marketing departments.

• Relay product updates, including changes in ingredients, packaging, and formulations.

• Align Consumer Loyalty messaging with broader internal communications strategies.

• Oversee the content development lifecycle from initial intake to publication and ongoing maintenance.

• Coordinate with stakeholders, collect inputs, obtain approvals, and adhere to deadlines.

• Manage various content initiatives and identify opportunities for process enhancements.

• Act as a resource for Legal, Sales, Marketing, Communications, Quality, and Regulatory teams.

• Engage in discussions regarding new products and initiatives to foresee and prepare necessary content.

⛳️ Requirements

• A Bachelor’s degree in Communications, Business, or a related field.

• Over 5 years of experience in communications, content management, or a similar role.

• Outstanding writing and editing abilities.

• Capability to distill complex information into simpler terms.

• Experience in project management involving multiple stakeholders and deadlines.

• Familiarity with knowledge management systems or content platforms.

• Proficiency in building relationships and collaborating across different functions.

• Strong attention to detail and a dedication to accuracy.

• A customer-centric mindset with an understanding of consumer-facing implications.

• Ability to work independently in a fast-paced, dynamic environment.

• Preferred: experience in Consumer Packaged Goods (CPG), food and beverage, or regulated sectors.

• Preferred: knowledge of product lifecycle, labeling, or regulatory considerations.

• Preferred: experience supporting customer care, consumer experience, or brand communications teams.

• Preferred: familiarity with project management tools and content workflow processes.

🏝️ Benefits

• Bonus

• Equity

• Medical coverage

• Dental coverage

• Vision coverage

• Disability insurance

• Health savings account

• Flexible spending accounts

• Tuition reimbursement

• 401(k) match of 100% on up to 5% of eligible pay

• Fertility assistance

• Childcare assistance

• 12 weeks of parental leave at full pay after six months of continuous employment

• Employee assistance program

• Fitness discounts

• Wellness reimbursement

• On-site gym access at certain locations

• Monthly wellness newsletter

• 120 hours of paid time off

• 11 holidays

• Paid volunteer time off