Engagement Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Facilitate the completion of CHE in nephrology offices, dialysis clinics, or through telehealth; collaborate with Nurse Practitioners and clinics to prepare for face-to-face appointments.

• Conduct outbound calls to patients, caregivers, and clinics for scheduling CHEs, sending reminders, and rescheduling; arrange telehealth CHEs for patients who cannot attend in person.

• Welcome new patients into the program and gather any new concerns from existing patients; escalate issues to the RN or Nurse Practitioner when necessary.

• Maintain precise documentation and relay patient updates to the care team.

• Exhibit outstanding interpersonal skills to foster trust, encourage patient participation, and address barriers to engagement.

• Organize outreach initiatives based on urgency and importance to maximize patient impact.

• Coordinate patient care by ensuring access to eligible resources and programs, and assist with referrals and provider appointments.

• Carry out non-clinical screenings and pathways under the Manager's guidance; escalate to the Integrated Care Nurse as required.

• Support the clinical team by helping to move patients through the continuum of care by completing assigned tasks.

• Identify resources available for members and work with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to assist members in enrolling in programs.

• Communicate promptly and professionally with patients.

• Keep accurate, complete, and confidential documentation.

• Demonstrate exceptional two-way communication skills, both oral and written.

• Operate in alignment with DaVita’s mission and values to provide high-quality patient care.

⛳️ Requirements

• High School Diploma or GED is required; an Associate’s or Bachelor’s Degree is preferred.

• Previous IKC experience is required.

• A minimum of 2 years of professional experience in customer service, patient-facing, or telephonic outreach roles is preferred.

• Prior experience in the healthcare field is preferred.

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is necessary.

• Strong verbal and written communication abilities, active listening skills, and motivational engagement techniques are essential.

• Highly organized with excellent time management skills and follow-through.

• Capability to work both independently and collaboratively with care team members.

• Home workspace must provide a quiet, private environment with reliable high-speed internet.

🏝️ Benefits

• Comprehensive benefits package: Medical, dental, vision, 401(k) match, paid time off, and PTO cash out.

• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.

• Professional development programs: DaVita offers various programs to assist strong performers in advancing their careers and provides on-demand virtual leadership and development courses through DaVita’s online training platform, StarLearning.