Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate new offshore programs.

• Assist domestic and offshore teams during the production and quality ramp-up phases.

• Organize training sessions, develop training materials, set productivity expectations, and conduct quality reviews.

• Educate domestic teams on effectively managing offshore programs.

• Generate and sustain SharePoint content, communications, newsletters, videos, business process documentation, and training resources.

• Create processes for engagement, recognition, and retention of global team members.

• Manage tasks related to reward recognition.

• Ensure ongoing communication and collaboration with Remote Labor Operations and other departments.

• Work alongside the Performance Director and Reporting Manager to implement changes in productivity and quality reporting.

• Contribute to company objectives through collaborative initiatives across departments.

• Uphold patient confidentiality and adhere to HIPAA regulations.

• Oversee onboarding, performance feedback, goal setting, evaluations, coaching, and employee development.

• Set annual departmental goals that align with the organization's strategic objectives.

• Execute other related duties and be available outside of regular business hours as necessary.

⛳️ Requirements

• An associate degree from an accredited institution is required; a bachelor’s degree is preferred.

• A minimum of three years of experience in a relevant role, ideally within the DME industry.

• Preferred experience in healthcare administration, financial services, insurance customer service, claims, billing, home health, and/or medical terminology.

• Experience working within an offshore business model is advantageous.

• Must possess a valid and unrestricted driver’s license in the state of residence.

• Strong leadership, diplomatic, motivational, problem-solving, teamwork, innovation, and analytical skills are essential.

• Exceptional written, verbal, presentation, communication, and interpersonal skills are required.

• Ability to influence executive sponsors, team members, stakeholders, and peers is crucial.

• Must be adaptable to change and competing demands.

• Advanced proficiency in MS Project, Excel, Visio, PowerPoint, Wrike PM Solution, and SharePoint is preferred.

• Experience presenting to stakeholders and/or senior leadership is beneficial.

• Ability to grasp new concepts and execute ideas with minimal guidance is necessary.

• Practical hands-on experience in technical and business processes is required.

• Must be capable of working independently with minimal supervision.

• Ability to maintain patient confidentiality and comply with HIPAA regulations.

• Physical capability to bend, stoop, stretch, stand, and sit for extended periods.

• Ability to lift up to 10 pounds as required.

• Proficiency in using a personal computer and office equipment.

• Ability to analyze data and conduct research effectively.

• Must communicate in an empathetic, compassionate, courteous, and respectful manner.

• Capable of driving and traveling as necessary.

• Willingness to work outside normal business hours as required.

🏝️ Benefits

• Access to training and educational programs.

• Compliance training opportunities.

• Potential involvement in reward recognition tasks.

• Flexible remote work arrangement.