Engagement Manager, Account Management

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take charge of customer onboarding by facilitating early delivery and converting clients to long-term contracts.

• Direct customer strategy in areas such as SEO, content, and AI visibility, with a strong emphasis on achieving results.

• Conduct weekly or bi-weekly meetings with customers and oversee all daily communications.

• Convert performance metrics (including traffic, rankings, AI visibility, and conversions) into tangible business outcomes.

• Collaborate with editors and specialists to guarantee high-quality execution delivered on schedule.

• Quickly eliminate obstacles and take direct action when hands-on leadership is required during execution.

• Recognize opportunities for renewal and expansion, advancing these discussions in collaboration with Account Directors.

• Relay insights and trends back to the team to enhance playbooks and scale delivery efficiently.

• Thrive in a dynamic, fast-paced environment where priorities shift and speed is essential.

⛳️ Requirements

• 4–7 years of experience in customer success, engagement management, account strategy, consulting, or agency delivery.

• Strong foundation in SEO, content strategy, and performance-oriented marketing.

• Proven track record of managing customer relationships and facilitating renewals or expansions.

• Experience collaborating with growth-stage or enterprise marketing teams.

• Capability to juggle multiple accounts and priorities while maintaining high quality.

🏝️ Benefits

• 🌍 Fully Remote Work

• Work from any location—your productivity, your choice of space!

• We assist in setting up your work environment to help you perform at your best.

• Minimal meetings and asynchronous communication foster deep focus.

• 🏖 Ample Time Off

• Support for recognizing your country's holidays.

• We encourage you to take the necessary time to recharge!

• 📚 Professional Growth

• We embrace an AI-driven culture and work environment—learn everything about AI!

• Access to training, workshops, and mentorship programs.

• Support for attending external conferences and industry events.

• 🤝 Collaborative Culture

• An environment that values open communication and feedback.

• Clear and concise communication is vital to our success.