Engagement Delivery Director

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee large-scale, strategic initiatives and a portfolio of intricate, multi-cloud and AI-driven Salesforce implementations.

• Take ownership of the complete delivery of strategic programs, ensuring they are completed on schedule, within budget, and to a high standard.

• Serve as the primary executive contact for clients, enforcing governance to mitigate escalations, and step in as a Project Manager when necessary.

• Prioritize and organize programs, resources, and risks utilizing portfolio data.

• Prepare briefings for executives, including insights on AI business cases and value metrics.

• Cultivate strategic relationships with C-level executives and convert complex business challenges into measurable results.

• Collaborate with Sales to facilitate expansion efforts.

• Manage portfolio revenue, margin, utilization, budgets, and forecasting activities.

• Partner with pre-sales teams on scoping, contracts, and Statements of Work (SOWs).

• Mentor and develop Senior Managers and Project Managers, establish a succession pipeline, and contribute to excellence in delivery across LATAM.

⛳️ Requirements

• More than 10 years of experience in professional services, consulting, or program/project management.

• At least 6 years of experience leading large-scale, complex technology implementations or managing a portfolio of programs (experience with the Salesforce platform is highly preferred).

• Proven experience in hands-on project management, including managing external client projects in software development, CRM, and SaaS environments, with the readiness to step in as a Project Manager when necessary.

• Demonstrated capability to lead enterprise-wide strategic programs, manage engagement portfolios, and facilitate meetings with client executives.

• Direct experience in leading large teams, including project team leaders with over 20 members, and managing budgets and timelines.

• Strong financial acumen, with experience in managing P&L, revenue forecasting, budgets, and engagement margins.

• A data-driven, strategic thinker who leverages metrics to guide a portfolio and counsel executives.

• Exceptional communication, facilitation, and executive presence skills in both Spanish and English (Portuguese is a plus).

• Proven ability to lead and influence cross-functional teams in a matrix environment, including remote consultants.

• Experience in a fast-paced, high-growth regional setting with multiple concurrent programs.

• Certification in Agile/Scrum delivery methodology.

• PMP, PgMP, or an equivalent project/program management certification.

• Willingness to travel regionally and occasionally internationally, depending on client needs.

🏝️ Benefits

• Comprehensive benefits package that includes well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

• Access to world-class enablement and on-demand training through Trailhead.com.

• Opportunities for exposure to executive thought leaders and regular one-on-one coaching with leadership.

• Volunteer opportunities and participation in our 1:1:1 model for community giving.