Energy Efficiency Lighting Trade Ally Account Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Conducts consistent outreach and account management activities for designated trade allies, which include manufacturers, distributors, contractors, and other market participants, to facilitate program participation.

• Effectively communicates policies and procedures regarding program requirements, incentive structures, timelines, and submission processes through approved methods and channels (such as email, CRM, virtual meetings, and face-to-face interactions).

• Manages onboarding and ongoing engagement initiatives with trade allies, including providing training on the incentive submission procedures and portal usage.

• Works in collaboration with internal program teams to ensure that outreach activities are in line with program objectives, schedules, and performance targets.

• Prioritizes outreach and engagement initiatives based on program requirements, participation trends, and account-specific performance expectations.

• Addresses moderate issues related to incentive submissions, documentation deficiencies, program rule interpretation, or participation challenges, escalating more complex or high-risk matters as necessary.

• Verifies trade ally submissions, reported activities, and supporting documentation to ensure compliance with program requirements and quality benchmarks.

• Assesses recurring issues or barriers to participation and collaborates with program teams to propose modifications to outreach strategies or guidance materials.

• Analyzes program participation data, dashboards, and CRM records to identify outreach deficiencies and assist in prioritization decisions.

• Ensures the accuracy and completeness of trade ally interaction records maintained within CRM systems.

• Communicates updates on policies and practices both internally and externally to promote a shared understanding of program modifications and expectations.

⛳️ Requirements

• High School diploma or 4 years of equivalent experience.

• 3 years of professional experience in energy efficiency programs, supply chain engagement, outreach, sales support, or market-facing roles.

• Proven experience in coordinating with external partners and internal program teams within a structured, process-oriented environment.

• Capability to analyze program participation data and prioritize outreach efforts accordingly.

• Experience in validating documentation and resolving moderate participation or procedural issues.

• Excellent written and verbal communication skills, including the ability to clearly convey program policies and practices.

• Proficiency in CRM systems and standard office productivity software.

• Willingness to travel locally within Connecticut for outreach activities (1-2 days per week).

🏝️ Benefits

• Medical, dental, and vision insurance.

• Retirement package.

• Employee Stock Ownership Plan (ESOP).