Energy Efficiency Customer Support Specialist

This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Manage incoming interactions from utility customers in a contact center setting.

• Assist customers in reducing their expenses and enhancing the energy efficiency of their homes.

• Support various energy-efficiency initiatives across multiple platforms.

• Deliver customer service, schedule visits, enroll customers, educate on program offerings, provide technical assistance, offer online support, and give status updates.

• Address a range of interactions from utility customers that require different service types.

• Utilize verbatim scripts, key talking points, and straightforward user guides.

• Provide support for chat and email interactions when applicable.

• Maintain phone presence throughout the entire scheduled shift.

• Monitor personal performance metrics and progress in real-time.

⛳️ Requirements

• High School Diploma or GED is required.

• Must be able to type at least 35 words per minute.

• No issues with attendance or punctuality.

• Ability to excel in a fast-paced environment, balancing customer support while using multiple platforms simultaneously.

• A minimum of 6 months of experience in a customer-facing role is required.

• Experience in a call center setting, particularly in inbound/outbound sales, is preferred.

• Sales-oriented mindset with a strong emphasis on customer satisfaction.

• Experience with handling inbound or outbound voice calls.

• Ability to navigate and utilize scripts effectively.

• Capability to assist customers with technical inquiries.

• Willingness to adhere to a committed schedule with designated lunches and breaks.

• Understanding of performance metrics and goal-oriented work.

• Must have internet speeds that meet the minimum requirement: 10 Mbps upload / 20 Mbps download / 99% latency.

• Ability to connect the internet directly to the router via hardwire.

• A dedicated home office space that is free from personal distractions.

• Must have two power outlets available.

• Must be authorized to work in the country where the position is located without employer sponsorship or support.

• Successful candidates must pass pre-employment background checks.

• If applicable, must meet all DOT qualification standards and adhere to relevant federal, state, and local transportation regulations.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Company-sponsored health care concierge service.

• 401(k) plan with company matching contributions.

• Paid vacation, sick leave, personal time, and parental leave.

• Paid Volunteer Time.

• Employee Recognition Program – convert recognition points into gift cards.

• Employee Assistance Program.

• Access to on-demand training courses.

• Company-provided laptop, software, and all necessary equipment.

• $65 per month internet stipend.