Endpoint Management Engineer – Intune, SCCM/MECM

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver L2 support for Windows endpoint incidents, device-related issues, and service requests.

• Manage and troubleshoot Microsoft Intune and SCCM/MECM.

• Assist with device enrollment, configuration profiles, compliance policies, and endpoint provisioning.

• Diagnose issues related to device registration, policy synchronization, and application deployment and management.

• Provide support for Windows Autopilot enrollment, device provisioning, and lifecycle management activities.

• Carry out authorized Windows OS and application patching tasks.

• Oversee patch compliance, investigate deployment failures, and conduct post-patching validation.

• Assist with application packaging, deployment, installation, and troubleshooting.

• Oversee software distribution, deployment collections, and endpoint configuration baselines.

• Coordinate the deployment of drivers, firmware, and feature updates.

• Monitor endpoint compliance regarding patching, encryption, and configuration baselines.

• Support BitLocker encryption, device configuration policies, and security baseline remediation.

• Investigate compliance issues, configuration deviations, and policy application challenges.

• Collaborate with Defender/Security teams on endpoint security incidents and remediation efforts.

• Resolve endpoint incidents and service requests within established SLAs.

• Adhere to ITIL Incident, Problem, Change, and Request Management procedures.

• Troubleshoot complex endpoint issues and escalate platform-level problems to L3 SMEs.

• Maintain runbooks, operational documentation, incident records, and handover notes for shifts.

• Coordinate with L1, Service Desk, Identity, Security, Network, and Application teams.

• Support endpoint lifecycle management, operational reporting, and ongoing improvement initiatives.

• Ensure effective handovers across APAC–EMEA–NLAM in a follow-the-sun model.

⛳️ Requirements

• 3–6 years of experience in enterprise endpoint management, Windows client administration, device management, and production IT operations.

• Practical experience in Windows endpoint administration and troubleshooting.

• Hands-on experience with Microsoft Intune and/or SCCM/MECM.

• Knowledge of Windows OS deployment, patching, software distribution, and device compliance.

• Understanding of device enrollment, configuration profiles, Group Policy, and endpoint policies.

• Experience troubleshooting application installations, policy synchronization, and endpoint connectivity issues.

• Knowledge of BitLocker, encryption policies, and endpoint configuration baselines.

• Familiarity with ITIL processes, incident management, and SLA-driven operations.

• Experience with ServiceNow or similar ITSM platforms.

• Basic PowerShell scripting skills for endpoint troubleshooting and administration.

• Experience in enterprise production support and global operational environments.

• Preferred: Microsoft MD-102 or an equivalent endpoint management certification.

• Preferred: Experience with Windows Autopilot and Intune/SCCM co-management.

• Preferred: Knowledge of application packaging, driver, and firmware deployment.

• Preferred: Exposure to Microsoft Entra ID, conditional access, and identity integration.

• Preferred: Experience with endpoint analytics, compliance reporting, and automation.

• Preferred: Familiarity with enterprise monitoring and endpoint management tools.

🏝️ Benefits

• A dynamic environment supported by strong customer and partner networks.

• A culture that fosters innovation, collaboration, and continuous learning.

• A diverse and inclusive workplace.

• An equal opportunity employer.