Endpoint & Device Systems Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Configure, manage, maintain, and troubleshoot enterprise endpoint and device technologies that support the IHS Health IT modernization environment.

• Assist with device imaging, provisioning, configuration, registration, application access, and lifecycle management activities.

• Create and uphold standardized device configuration baselines along with technical documentation.

• Verify endpoint configurations against authorized technical specifications, architecture, and enterprise standards.

• Coordinate requirements for device connectivity, including VLANs, IP addressing, DNS, network registration, firewall dependencies, and network segmentation.

• Troubleshoot device, connectivity, application access, and configuration issues by utilizing logs, configuration data, and test evidence.

• Assist with the implementation and validation of shared-device and enterprise authentication dependencies.

• Develop, review, and carry out device and endpoint test procedures.

• Support integrated testing that encompasses endpoints, infrastructure, applications, interfaces, and related technical services.

• Review technical and vendor-supplied test evidence; identify gaps, deficiencies, and unresolved issues.

• Facilitate device staging, deployment preparation, technical readiness assessments, and operational acceptance activities.

• Create and maintain runbooks, SOPs, configuration guides, troubleshooting guides, test procedures, and technical diagrams.

• Assist with configuration management and change control activities pertaining to endpoint and device-related changes.

• Identify technical risks, dependencies, and implementation challenges, and communicate suggested actions to Engineering leadership.

• Collaborate with IHS technical teams, Engineering workstreams, Deployment, cybersecurity, application teams, and technology vendors.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Systems Engineering, Cybersecurity, Health Informatics, or a related technical field; equivalent education and relevant professional experience may be taken into account.

• A minimum of 4–7 years of relevant experience in systems administration, endpoint engineering, device management, infrastructure support, or a comparable technical role.

• Proven experience in configuring and troubleshooting enterprise endpoints or managed devices.

• Experience in supporting enterprise technology deployments, testing, or operational readiness activities.

• Experience in creating technical documentation, SOPs, configuration guides, or test procedures.

• Strong expertise in Windows endpoint administration and enterprise systems management.

• Experience with endpoint configuration, imaging, provisioning, and troubleshooting.

• Working knowledge of TCP/IP, VLANs, DNS, DHCP, firewalls, and network segmentation.

• Capability to independently troubleshoot technical issues across endpoint, infrastructure, and application layers.

• Experience in developing and executing technical test procedures.

• Excellent technical documentation and communication skills.

• Ability to work both independently and collaboratively in a cross-functional engineering environment.

• Proficiency in Microsoft Office, Teams, and SharePoint.

• Eligibility to obtain a Public Trust clearance.

• Preferred: experience supporting federal government, healthcare IT, or EHR modernization programs.

• Preferred: experience with Oracle Health/Cerner environments.

• Preferred: familiarity with endpoint management platforms and enterprise authentication technologies.

• Preferred: experience supporting clinical, biomedical, or other specialized endpoint technologies.

• Preferred: familiarity with ServiceNow, configuration management, and change control processes.

• Preferred: relevant Microsoft, CompTIA, infrastructure, endpoint, or cybersecurity certifications.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid parental leave.

• Life and disability insurance.

• Flexible spending accounts.

• Commuter benefits.

• Tuition reimbursement.