Enablement Specialist – Advanced Ops

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Collaborate with the leadership of ProAssure Services to spearhead operational planning, service strategy, resource alignment, and initiatives focused on continuous improvement.

• Lead and engage in strategic projects and continuous improvement efforts across ProAssure Services and various cross-functional teams.

• Evaluate the operational, technical, and support requirements for new solutions and services.

• Create implementation and deployment strategies, establish support processes, and ensure operational readiness is validated.

• Assess product deployment and usage in customer environments, translating customer requirements into best practices, deployment strategies, support models, documentation, training, tools, and operational processes.

• Identify areas for enhancing serviceability, scalability, and operational efficiency.

• Serve as a trusted technical partner to customer stakeholders, helping to maximize the value of clinical communication and workflow solutions.

• Mentor and provide technical direction to ProAssure team members and internal stakeholders.

• Ensure account coverage to maintain uninterrupted customer service.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or Information Technology; alternatively, 6+ years of additional relevant experience in lieu of a degree.

• At least 4 years of experience in healthcare IT (HIT), supporting IT infrastructure and IT teams within healthcare settings.

• Proven experience in supporting clinical end users through on-site visits and training.

• Familiarity with clinical integrations involving third-party systems and applications, along with experience managing a database-driven system.

• Willingness to travel up to 50% within the United States, with the possibility of international travel.

• Must be a U.S. Citizen.

• High proficiency in MS Office, particularly Excel.

• Strong analytical and troubleshooting abilities, capable of independently diagnosing and resolving technical issues.

• Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.

• Proven track record of delivering exceptional customer service and presenting to large audiences.

• Ability to successfully operate in varied customer environments while managing competing priorities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.

• Supportive and inclusive work environment fostering collaboration.