Enablement Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the onboarding process and continuous enablement across Sales, Customer Experience, and Support teams.

• Develop role-specific onboarding strategies, including milestones, assessments, and ramp-up expectations.

• Convert product launches into messaging that highlights customer value, along with training materials, FAQs, demos, and guidance.

• Create and update Sales playbooks, talk tracks, videos, objection-handling strategies, competitive positioning, negotiation resources, and closing techniques.

• Design training programs for account management, customer success, and customer service teams.

• Develop training for support staff that encompasses product knowledge, troubleshooting, escalation processes, and effective customer communication.

• Expand certification programs and scorecards, establish assessments, and identify coaching requirements.

• Set up and utilize Gong playbooks, scorecards, and reporting tools to analyze interactions and coaching focus areas.

• Assess and implement a Learning Management System (LMS), including course design, learning paths, assessments, reporting, administration, and user adoption.

• Create and manage courses, playbooks, videos, quizzes, and certifications.

• Establish a consistent cadence for product education and release communications with Product teams and customer-facing leaders.

• Review existing programs, prioritize goals and outcomes, and address any enablement gaps.

• Report to the VP of Growth & RevOps while collaborating with Sales, CX, Support, Product, Product Marketing, RevOps, and various managers.

• Travel occasionally for customer meetings, industry events, or team collaboration.

⛳️ Requirements

• Proven experience in developing and scaling enablement programs within a B2B SaaS environment.

• Background in tailoring training and materials for Sales, Customer Experience, and Support functions.

• Experience in creating onboarding, training, playbooks, or certification programs.

• Practical experience in evaluating, configuring, launching, administering, and enhancing LMS platforms.

• Excellent writing and facilitation skills.

• Familiarity with defining readiness standards, creating assessments, expanding certification programs, and establishing time-to-productivity benchmarks.

• Direct experience using Gong for call analysis, scorecards, playbooks, and reporting functions.

• Ability to articulate technical features in the context of customer challenges, use cases, and business value.

• Experience in demonstrating quantifiable behavior or business outcome improvements.

• Capability to align stakeholders and drive progress across various departments.

• Strong ability to set direction and execute tasks independently.

• An inquisitive nature regarding customers and the ability to grasp complex product concepts.

• Attributes such as ownership, practical thinking, customer-centric focus, adaptability, and effective communication.

• Must reside in the United States.

• Preference for candidates in the Eastern or Central time zones.

🏝️ Benefits

• Comprehensive medical, dental, vision, and additional health insurance options.

• Paid parental leave.

• Generous paid time off (PTO) and holidays recognized by the company.

• Remote work flexibility with occasional travel opportunities.

• Significant autonomy in designing and structuring programs.

• Close collaboration with leadership, Product, and RevOps teams.

• Competitive salary and compensation package.