EMR Integration Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with sales teams, healthcare providers/systems, and IT departments to implement EMR solutions both in-person and remotely.

• Serve as the subject matter expert and primary liaison for prenatal and oncology sales teams regarding BillionToOne’s EMR solutions.

• Deliver customer support, troubleshooting assistance, and training for end-users.

• Lead the assessment of workflows, plan roll-outs, develop training strategies, and provide go-live support.

• Manage live customer relationships after implementation, addressing any issues and changes that arise.

• Identify and advocate for new EMR solutions, vendor partnerships, and opportunities for interoperability.

• Evaluate and improve the customer onboarding experience alongside sales representatives and technical analysts.

⛳️ Requirements

• A minimum of 3+ years of hands-on experience with EMR systems or patient/provider portals, preferably in a diagnostic company or CLIA lab.

• Strong comprehension of CLIA labs, healthcare organizations, and EMR implementations, along with the ability to integrate all three.

• Exceptional capability to establish effective relationships with clients and staff across all levels.

• Highly tech-savvy; prior experience in a technical role is advantageous.

• Proficient in collaborating with cross-functional teams, both internally and externally, while effectively managing expectations.

• Willingness to travel up to 50% across the United States.

• End-user experience with multiple common EMR vendors, including Epic, Cerner, athena, eClinicalWorks, etc. (preferred).

• Existing IT connections within health systems/IDNs (preferred).

🏝️ Benefits

• Work alongside intelligent, compassionate, dedicated colleagues in a supportive environment.

• Enjoy an open, transparent culture that includes weekly Town Hall meetings.

• Multiple medical benefit options available; employee premiums covered 100% for select plans, with dependents covered up to 80%.

• Extremely generous Family Bonding Leave for eligible employees (16 weeks, fully paid).

• Supplemental coverage for fertility benefits.

• Retirement savings program with a 4% Company match.

• Increased paid time off as tenure grows.

• Access to the latest hardware (laptop, lab equipment, facilities).

• Competitive base salary.

• Generous equity options available.

• Corporate bonus program.

• Industry-leading benefits, including free healthcare options, 401k matching, and fully paid parental leave.