Employee Relations Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct investigations related to employee relations by collecting and analyzing relevant facts, applying applicable laws and policies, and advising management on necessary actions.

• Collaborate with Employment Attorneys, Internal Audit, and other investigative entities.

• Interpret corporate policies, employment legislation, and regulations to provide guidance on employee relations inquiries.

• Facilitate interventions aimed at resolving low-risk employee disputes and conflicts.

• Compile findings from investigations into comprehensive reports, communicating conclusions and recommendations effectively.

• Administer warnings and disciplinary measures when necessary.

• Maintain thorough documentation throughout the intake, investigative, supporting, and final stages.

• Collaborate with HR Business Partners (HRBPs), Employment Legal, HR colleagues, and Shared Services on strategies for workforce changes or reductions.

• Oversee employee relations and performance management cases from initial intake to resolution.

• Provide coaching to managers and HRBPs regarding employee behavior, performance, feedback, and corrective actions.

• Monitor, report, and analyze case trends utilizing Salesforce’s case management system.

• Leverage AI tools to enhance workflows, case documentation, and data analysis.

• Assist in the development of employee relations and HR policies and templates.

• Ensure adherence to laws, regulations, and company policies for consistency and compliance.

• Develop and deliver presentations for management regarding employee relations topics, trends, and insights.

• Offer employee relations support for various locations to ensure comprehensive coverage across the APAC region.

⛳️ Requirements

• Proven ability to conduct thorough employee relations investigations using data-driven approaches.

• Competence in documenting and reporting cases in detail, providing logical, fact-based recommendations.

• Minimum of 7 years of HR experience, with 2–3 years specifically in Employee Relations or equivalent dedicated ER roles.

• Proficient in business-level English, encompassing reading, writing, listening, and speaking skills.

• Previous HR experience supporting operations in India.

• Familiarity with performance management principles.

• Proven capability to guide and coach managers through employee relations challenges.

• Strong skills in stakeholder management and handling escalations effectively.

• Ability to navigate ambiguity, manage multiple priorities, and adapt to a dynamic environment.

• Capacity to operate and provide advice within complex and uncertain situations.

• Understanding of client motivations and business challenges.

• Proficient in conflict resolution.

• Ability to make decisions guided by policies and business plans, with general oversight.

• Demonstrated proficiency in utilizing AI tools.

• Preferred: experience in a centralized Employee Relations or HR model.

• Preferred: experience in a high-volume, fast-paced environment, ideally within a rapidly growing technology company.

• Preferred: familiarity with Workday, HR Acuity, Slack, and Google applications.

• Experience in providing coaching and support to HR personnel and managers.

🏝️ Benefits

• Comprehensive benefits and resources designed to help employees achieve balance and perform at their best.

• AI agents aimed at enhancing employee impact.

• Reasonable accommodations available during the application or recruitment process.

• A welcoming workplace that is free from discrimination.

• Opportunities for performance and career advancement.

• Access to training and education opportunities.