Employee Experience Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the primary point of contact for employee inquiries via the ticketing system, particularly concerning onboarding and HR support throughout the APAC region.

• When necessary, escalate medium- and high-complexity issues to the relevant internal teams (EX, Payroll, Legal).

• Maintain effective and professional communication with employees to guarantee a seamless experience.

• Facilitate onboarding workflows for new hires in the APAC region, ensuring compliance and collaboration with internal teams and external partners.

• Assist in coordinating mobility-related activities (e.g., relocations, document management, employment documentation).

• Ensure that onboarding documentation and procedures adhere to APAC-specific requirements.

• Oversee open tickets, ensuring timely responses and correct prioritization.

• Keep records updated across platforms such as Monday.com, Dropbox, and HRIS.

• Help organize internal documentation and training materials under the guidance of the EX Manager.

• Support operational tasks and process execution to ensure smooth daily workflows.

• Identify trends in employee inquiries and provide recommendations for improving processes and documentation.

• Assist with EX team projects and initiatives as required.

• Collaborate closely with the Employee Experience team on routine tasks and projects.

• Foster strong working relationships with cross-functional teams and external stakeholders.

• Receive ongoing mentorship and training to expand your scope and responsibilities.

⛳️ Requirements

• Over 4 years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to APAC markets.

• Strong knowledge of employment operations and onboarding processes in countries including:

• - Philippines

• - India

• - Malaysia

• - Indonesia

• - Singapore

• - Australia

• Familiarity with onboarding procedures and employment documentation in international contexts.

• Excellent organizational and multitasking abilities; a keen attention to detail is essential.

• Outstanding written and verbal communication skills in English.

• Proficient in utilizing HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).

• Comfortable working in a dynamic, fully remote team environment.

• A proactive and service-oriented mindset with a genuine interest in people operations and global HR.

🏝️ Benefits

• Opportunity for ongoing professional development and training.

• Flexible working arrangements in a fully remote setup.

• Collaborative and supportive team environment.

• Exposure to diverse HR practices across the APAC region.