Employee Experience Specialist – Americas

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as the initial point of contact for employee inquiries through the ticketing system, particularly concerning onboarding and HR support in the Americas region.

• Elevate medium- to high-complexity issues to the relevant internal teams (EX, Payroll, Legal) as necessary.

• Maintain strong and professional communication with employees to ensure a seamless experience.

• Assist in onboarding workflows for new hires in the Americas, ensuring compliance and collaboration with internal teams and external partners.

• Aid in mobility-related coordination, including relocations, document management, and employment documentation.

• Ensure that onboarding documentation and procedures are aligned with Americas-specific requirements.

• Oversee open tickets, ensuring prompt responses and accurate prioritization.

• Keep records current across platforms such as Monday.com, Dropbox, and HRIS.

• Help organize internal documentation and training resources under the guidance of the EX Manager.

• Support operational tasks and process execution to facilitate smooth daily workflows.

• Identify patterns in employee inquiries and provide feedback for process and documentation enhancements.

• Assist with EX team projects and initiatives as required.

• Work closely with the Employee Experience team on regular tasks and projects.

• Foster strong working relationships with cross-functional teams and external stakeholders.

• Participate in ongoing mentorship and training to expand scope and responsibilities.

⛳️ Requirements

• A minimum of 4 years of experience in HR support, onboarding coordination, or employee mobility, ideally with exposure to the Americas markets.

• Familiarity with onboarding processes and employment documentation in international settings.

• Strong organizational and multitasking capabilities; meticulous attention to detail is essential.

• Excellent written and verbal communication skills in English.

• Proficient in utilizing HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).

• Comfortable working in a dynamic, fully remote team environment.

• A proactive, service-oriented approach with a genuine interest in people operations and global HR.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible working hours and a remote work environment.

• Collaborative and inclusive company culture.